Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells.
CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue.
Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails.
The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score.
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Description
Discover the reasons behind the loss of loyal customers by pinpointing those who are exploring competitor technologies, as well as identifying churned customers who may be on the verge of renewal, enabling you to re-engage them effectively. Our platform provides you with comprehensive insights into the technology subscriptions your targeted accounts are utilizing, eliminating the need for tedious manual research. Additionally, we deliver precise renewal dates for your competitors' customers and highlight any considerations they have for alternatives, facilitating timely and strategic outreach. Utilize advanced filtering options to compile a shortlist of accounts that should be prioritized either now or in the upcoming month. This valuable information equips your sales team with essential data to concentrate on the most promising leads and successfully convert them. MarketSizer offers a cutting-edge, subscription-based platform that delivers real-time competitive market insights tailored for Sales Teams eager to boost their growth and enhance new sales. By leveraging these insights, your organization can stay ahead of the competition and foster lasting customer relationships.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BigCommerce
No
Desktop.com
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapiche
Yes
Keap
Yes
NetSuite
Yes
Oracle CPQ
Yes
Pipedrive
Yes
Integrations
BigCommerce
Yes
Desktop.com
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kapiche
No
Keap
No
NetSuite
No
Oracle CPQ
No
Pipedrive
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CustomerGauge
Founded
2007
Country
Netherlands
Website
customergauge.com
Vendor Details
Company Name
MarketSizer
Founded
2023
Country
Ireland
Website
www.marketsizer.io
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes