Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells.
CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue.
Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails.
The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score.
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Description
MESUR®gauge and MESUR®gauge Plus enhance the capabilities of instruments used for measuring force and torque, as well as test stands. Both software applications allow users to capture and visualize data in graphical formats, showcasing relationships between load and time, or load, travel, and time. MESUR®gauge Plus further enriches this experience by enabling the control of Mark-10 motorized test stands, effectively synchronizing motion control with data collection. The software packages include an array of analytical tools for evaluating test outcomes, featuring statistical analyses, easy data export to Microsoft Excel, customizable reporting options, and pass/fail indicators, among others. Users can tailor their test configurations, which can be saved for future use, and set specific conditions for starting and stopping tests based on load, time, distance, or breakage of samples. Moreover, the programs boast a sizable display for real-time monitoring of load and travel metrics, along with a utility that allows for the configuration of select Mark-10 gauges directly from a computer. These features facilitate a more efficient and user-friendly testing environment, making it easier to conduct thorough analyses.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Desktop.com
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kapiche
Yes
Keap
Yes
NetSuite
Yes
Oracle CPQ
Yes
Pipedrive
Yes
Rivery
Yes
Integrations
Desktop.com
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kapiche
No
Keap
No
NetSuite
No
Oracle CPQ
No
Pipedrive
No
Rivery
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CustomerGauge
Founded
2007
Country
Netherlands
Website
customergauge.com
Vendor Details
Company Name
Mark-10
Website
www.mark-10.com
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes
Product Features
Calibration Management
Calibration Instructions
No
Calibration Schedules
No
Compliance Management
No
Device History
No
Due Date Tracking
No
Gage Management
No
Label Printing
No
Measurement Readings
No
Multi-Station Management
No
Out-of-Tolerance Notification
No
Statistical Data Reporting
No