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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Description

MESUR®gauge and MESUR®gauge Plus enhance the capabilities of instruments used for measuring force and torque, as well as test stands. Both software applications allow users to capture and visualize data in graphical formats, showcasing relationships between load and time, or load, travel, and time. MESUR®gauge Plus further enriches this experience by enabling the control of Mark-10 motorized test stands, effectively synchronizing motion control with data collection. The software packages include an array of analytical tools for evaluating test outcomes, featuring statistical analyses, easy data export to Microsoft Excel, customizable reporting options, and pass/fail indicators, among others. Users can tailor their test configurations, which can be saved for future use, and set specific conditions for starting and stopping tests based on load, time, distance, or breakage of samples. Moreover, the programs boast a sizable display for real-time monitoring of load and travel metrics, along with a utility that allows for the configuration of select Mark-10 gauges directly from a computer. These features facilitate a more efficient and user-friendly testing environment, making it easier to conduct thorough analyses.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com Yes 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Kapiche Yes 
Keap Yes 
NetSuite Yes 
Oracle CPQ Yes 
Pipedrive Yes 
Rivery Yes 
Salesforce Yes 
Stackreaction Yes 
Storable Newbook Yes 
Sugar Sell Yes 
Wonderflow Yes 
Wufoo Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Desktop.com No 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Kapiche No 
Keap No 
NetSuite No 
Oracle CPQ No 
Pipedrive No 
Rivery No 
Salesforce No 
Stackreaction No 
Storable Newbook No 
Sugar Sell No 
Wonderflow No 
Wufoo No 
Zapier No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CustomerGauge

Founded

2007

Country

Netherlands

Website

customergauge.com

Vendor Details

Company Name

Mark-10

Website

www.mark-10.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Product Features

Calibration Management

Calibration Instructions No 
Calibration Schedules No 
Compliance Management No 
Device History No 
Due Date Tracking No 
Gage Management No 
Label Printing No 
Measurement Readings No 
Multi-Station Management No 
Out-of-Tolerance Notification No 
Statistical Data Reporting No 

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