Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.
Description
The sophisticated predictive analytics solution designed for telecom companies aims to pinpoint and evaluate crucial factors that influence Churn, ARPU, CLTV, and NPS. With the help of cutting-edge AI and Machine Learning, you can effortlessly allocate satisfaction scores across your entire customer base, facilitating more informed business choices. Supported by Google Cloud, the CHI platform provides an opportunity to interact with a data set modeled after actual telecommunications data. Utilize CHI to assess the vital elements affecting Churn, ARPU, CLTV, and NPS, while also identifying customer segments based on the risk of churn, potential revenue enhancement, and NPS. This platform not only empowers telecom providers to enhance their strategic initiatives but also fosters a deeper understanding of customer behavior and preferences.
API Access
Has API
No
API Access
Has API
No
Integrations
AWeber
Yes
BrightGauge
Yes
Campaign Monitor
Yes
Chattermill
Yes
CodeTwo Email Signatures 365
Yes
Datto RMM
Yes
Desktop.com
Yes
Exclaimer
Yes
Gmail
Yes
Google Docs
Yes
Integrations
AWeber
No
BrightGauge
No
Campaign Monitor
No
Chattermill
No
CodeTwo Email Signatures 365
No
Datto RMM
No
Desktop.com
No
Exclaimer
No
Gmail
No
Google Docs
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Customer Thermometer
Founded
2010
Country
United Kingdom
Website
www.customerthermometer.com
Vendor Details
Company Name
Lynx Analytics
Country
Singapore
Website
www.lynxanalytics.com/customer-happiness-index
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Product Features
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
Yes
Sentiment Analysis
No