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Description
For more than ten years, we have been customizing customer experience (CX) strategies that resonate with audiences, enhance profitability, streamline operations, and cultivate positive organizational cultures. We recognize that customer needs and expectations are in a constant state of flux, which is why our dedication to excellence extends well beyond mere implementation. The success of our CX programs is driven by a commitment to continuous enhancement, leading to innovative initiatives that consistently delight customers time after time. Our comprehensive array of supplementary metrics complements the Net Promoter Score (NPS), offering a well-rounded, actionable perspective on customer sentiment and the overall perception of your brand, products, and services. We have the ability to promptly identify customers who may be at risk of disconnecting from your brand. Additionally, we equip your team with the tools needed to engage these 'at-risk' customers, enabling you to retain them and protect your brand's reputation from potential harm. Ultimately, our approach not only fosters loyalty but also cultivates a deeper connection between your brand and its customers.
Description
Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Basecamp
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Oracle Sales
No
Pipedrive
No
Sage CRM
No
Salesforce
No
Shape Software
No
Sugar Connect
No
Integrations
Basecamp
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Oracle Sales
Yes
Pipedrive
Yes
Sage CRM
Yes
Salesforce
Yes
Shape Software
Yes
Sugar Connect
Yes
Pricing Details
$99.00/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Customer Monitor
Website
www.customermonitor.com
Vendor Details
Company Name
Encompass CX
Founded
2015
Country
United States
Website
www.encompass-cx.com
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
