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Average Ratings 0 Ratings

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ease
features
design
support

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Description

IC's Customer Experience Platform is designed to empower businesses in enhancing customer loyalty and fostering growth. It provides an all-encompassing CX solution that leverages an actively engaged and authenticated community of dedicated customers. Utilizing this platform enables businesses to gain quicker, more dependable insights alongside improved response rates when contrasted with conventional survey techniques. Furthermore, this innovative approach can lead to more effective strategies in understanding consumer needs.

Description

Stay ahead of market changes by adopting a comprehensive perspective on your brand experience, coupled with real-time analytics that empower proactive decision-making, ultimately enhancing awareness and driving growth. Integrate your brand seamlessly across all customer interactions to foster experiences that attract, engage, and support clients, while strengthening relationships during critical moments. Instead of reacting after issues arise, pinpoint exactly which brand attributes—such as “ease of use” or a “flexible return policy”—significantly influence conversions. Anticipate potential impacts, monitor real-time developments, and make informed choices to steer your brand effectively. Leverage advanced analytics and intelligence embedded within the platform to swiftly ascertain your brand’s future strategies. Benefit from accelerated, more informed decision-making through real-time data presented in continuously updated dashboards, which can be shared across your organization to facilitate timely decision-making. In doing so, you create a more agile and responsive approach to brand management that positions you for sustained success.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Customer Experience Platform by IC

Founded

2015

Country

Canada

Website

www.customerexperienceplatform.co

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

www.qualtrics.com/strategy/brand/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives