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Description
IC's Customer Experience Platform is designed to empower businesses in enhancing customer loyalty and fostering growth. It provides an all-encompassing CX solution that leverages an actively engaged and authenticated community of dedicated customers. Utilizing this platform enables businesses to gain quicker, more dependable insights alongside improved response rates when contrasted with conventional survey techniques. Furthermore, this innovative approach can lead to more effective strategies in understanding consumer needs.
Description
Stay ahead of market changes by adopting a comprehensive perspective on your brand experience, coupled with real-time analytics that empower proactive decision-making, ultimately enhancing awareness and driving growth. Integrate your brand seamlessly across all customer interactions to foster experiences that attract, engage, and support clients, while strengthening relationships during critical moments. Instead of reacting after issues arise, pinpoint exactly which brand attributes—such as “ease of use” or a “flexible return policy”—significantly influence conversions. Anticipate potential impacts, monitor real-time developments, and make informed choices to steer your brand effectively. Leverage advanced analytics and intelligence embedded within the platform to swiftly ascertain your brand’s future strategies. Benefit from accelerated, more informed decision-making through real-time data presented in continuously updated dashboards, which can be shared across your organization to facilitate timely decision-making. In doing so, you create a more agile and responsive approach to brand management that positions you for sustained success.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Customer Experience Platform by IC
Founded
2015
Country
Canada
Website
www.customerexperienceplatform.co
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
www.qualtrics.com/strategy/brand/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis