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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
An all-encompassing cloud-driven hotel property management system that is both dependable and secure, facilitating the management of various hotel operations such as reservations, check-in and check-out processes, guest history, feedback collection, and collaboration with travel agents and companies. mycloud, a cost-effective cloud hotel property management solution, stands out as an intuitive and centralized software platform suitable for hotels of every type. Research indicates that hotel operators typically allocate 33% of their revenue to labor costs associated with staffing. If you have been adhering to this trend, now is the ideal moment to integrate technology into your hotel management practices and witness the transformation within your financial parameters. With mycloud Hospitality, hotel owners can enhance their operational efficiency and boost revenue generation. This platform is recognized as the premier cloud hotel property management software accessible to hotels of all sizes, across various locations, ensuring an optimized experience for both management and guests. Embracing such technology not only streamlines operations but also opens avenues for growth and improved guest satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
PayPal
No
Synoptos
No
Wave RMS
No
Xero
No
Xperium
No
Integrations
Facebook
No
PayPal
Yes
Synoptos
Yes
Wave RMS
Yes
Xero
Yes
Xperium
Yes
Pricing Details
79.00€ / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
mycloud Hospitality Software
Founded
2013
Country
United Kingdom
Website
www.mycloudhospitality.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
Yes
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
Yes
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
Yes
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
Yes
Reservations Management
Yes
Reviews Management
Yes
Single Property
Yes
Vacation Rental
Yes
