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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
Up Review is a comprehensive SaaS solution from France that empowers local businesses such as restaurants, hotels, retailers, and franchise networks to take control of their online reputation and customer interactions. By using QR codes or NFC tags at the point of sale, businesses can easily gather Google reviews, enhancing their visibility and credibility on search engines. Its innovative gamified contest feature motivates customers to leave feedback by offering prizes, making the review process engaging and rewarding. Beyond reputation management, Up Review automates targeted marketing campaigns through SMS and email, allowing businesses to customize messaging and branding for greater impact. The platform provides a real-time dashboard that consolidates review collection, campaign performance, and customer engagement metrics in one place. Up Review is well suited for both individual business owners and marketing agencies, featuring white-label solutions and the ability to manage multiple accounts. This flexibility makes it a scalable tool for growing brands. Ultimately, it helps physical businesses strengthen their e-reputation and foster lasting customer loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Facebook
Pricing Details
79.00€ / month
Free Trial
Free Version
Pricing Details
$29/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
Up Review
Founded
2023
Country
France
Website
up-review.co/fr
Product Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label