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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
Scarlet Connect is an innovative cloud-based platform designed for the hospitality industry, specifically tailored to assist hotels in consolidating their sales efforts, enhancing guest interactions, managing reputations, and streamlining operational processes all within a single interface. This comprehensive solution empowers teams to optimize their tasks, increase bookings, and improve guest experiences without adding to their workload. By integrating essential tools such as a guest management system, sales prospecting capabilities, e-signature, credit card authorization, guest messaging, digital tipping, review responses, and reputation management, hotels can effectively connect with more group and individual guests prior to their stay, customize services during their visit, and gather valuable sentiment-driven insights to enhance revenue and boost positive feedback. Moreover, the sales prospecting feature accelerates the identification and outreach to potential leads, while automated guest messaging and request tracking facilitate quicker responses and alleviate the pressure on front desk staff. The platform's reputation management tools compile customer feedback and automate responses across leading review sites, ensuring that online ratings are both protected and improved. Ultimately, Scarlet Connect enables hotels to operate more efficiently and provide exceptional service that resonates with guests.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Pricing Details
79.00€ / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
Scarlet Connect
Founded
2022
Country
United States
Website
scarletconnect.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
