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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
Promote your accommodations across numerous booking platforms with MappingMaster Channel Manager, designed to enhance your occupancy and revenue. This innovative tool serves apartments, hotels, hostels, guest houses, and villas, offering a user-friendly, cloud-based reservation system. It seamlessly updates rates, availability, and operational information across your property and a multitude of online booking sites, including GDS and your own website. Elevate your property's visibility on leading booking platforms and attract more guests! Increase direct bookings through your hotel website without incurring any commission fees. By consolidating all your data in one convenient location, you can optimize occupancy and revenue effortlessly. Say goodbye to the hassle of entering information across multiple booking sites, and let our centralized system manage it all while you focus on running your hotel business efficiently. This comprehensive solution not only simplifies your operations but also positions you for greater success in the competitive hospitality market.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Pricing Details
79.00€ / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
MappingMaster
Founded
2013
Country
Switzerland
Website
www.mappingmaster.com/en/
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Product Features
Hotel Channel Management
Inventory Management
No
Kill Switch
No
Promotions Management
No
Rate Management
No
Reservations Management
No
Restriction Management
No
Reservations
Activities Booking
No
Booking Notes
No
CRM
No
Customer Support
No
Group Reservations
No
Guest Management
No
Payment Processing
No
Promotions Management
No
Rate Management
No
Room Booking Management
No
Third Party Booking
No
