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Description
Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.
Description
Lighthouse is a comprehensive hospitality technology platform built to drive revenue growth and operational efficiency. It centralizes hotel data across pricing, demand, competition, and distribution into one powerful solution. With forward-looking demand forecasting, Lighthouse helps hotels anticipate market shifts and optimize rates confidently. The platform provides access to extensive competitive pricing intelligence to ensure hotels stay aligned with market conditions. Portfolio reporting tools allow chains and management companies to track performance across multiple properties easily. Lighthouse also helps identify and resolve rate parity issues across distribution channels. AI-powered personalization tools strengthen direct booking strategies and guest engagement. Real-time dashboards simplify complex insights into actionable decisions. Global, top-rated customer support ensures smooth operations across time zones. Lighthouse enables hotels to uncover hidden opportunities and grow revenue faster.
API Access
Has API
No
API Access
Has API
No
Integrations
BookLogic
No
Facebook
Yes
FairPlanner
No
Hotel Asset Reporting
No
HotelConnect
No
Hotellab
No
IDeaS G3 RMS
No
LodgIQ
No
MyForecast
No
RoomPriceGenie
No
Integrations
BookLogic
Yes
Facebook
No
FairPlanner
Yes
Hotel Asset Reporting
Yes
HotelConnect
Yes
Hotellab
Yes
IDeaS G3 RMS
Yes
LodgIQ
Yes
MyForecast
Yes
RoomPriceGenie
Yes
Pricing Details
79.00€ / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CA Customer Alliance GmbH
Founded
2009
Country
Germany
Website
www.customer-alliance.com/en
Vendor Details
Company Name
Lighthouse
Founded
2012
Country
United Kingdom
Website
www.mylighthouse.com
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
Yes
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
Yes
Vacation Rental
No
Pricing Optimization
Channel Analysis
No
Competing Product Analysis
No
Forecasting
No
Market Analysis
No
Multi-Store Management
No
Price List Management
No
Price Optimization Automation
No
Pricing Analytics
No
Profitability Analysis
No
Scenario Planning
No
