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Average Ratings 0 Ratings

Total
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design
support

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Description

Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.

Description

Hotelinking represents the pioneering suite of tools that is entirely contactless for the hospitality industry, aimed at transforming the guest experience into a digital format. Among its offerings is AutoCheckin, an innovative online check-in system that empowers guests to register remotely from any device they choose. This fully automated process eliminates the need for interaction with reception staff, allowing guests to scan their passports, sign necessary documents, settle bills, choose rooms, and complete check-out—all without requiring an app download. It efficiently supports travelers with bookings from various sources, including direct websites, tour operators, and online travel agencies, thereby significantly lightening the workload at the front desk. Moreover, Hotelinking's Captive WiFi Portal collects valuable data that helps hotels stay in continuous communication with their guests and better understand their preferences. By utilizing automated features, hotels can streamline thousands of reservations, enhance their branding efforts, boost guest satisfaction, and elevate their online reputation. As a result, Hotelinking not only transforms operational efficiency but also fosters a deeper connection between hotels and their guests.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alipay No 
Apple Pay No 
Aruba Cloud No 
CCR1016-12G No 
Cendyn Booking Engine No 
Cisco Meraki No 
Cloudbeds No 
Cryptopay No 
Facebook Yes 
GuestCentric No 
HubSpot CRM No 
HubSpot Customer Platform No 
M3 No 
PAYCOMET No 
SIHOT No 
Stripe No 
Ulyses Cloud No 
UniFi WiFi No 
WeChat Pay No 
Winhotel No 

Integrations

Alipay Yes 
Apple Pay Yes 
Aruba Cloud Yes 
CCR1016-12G Yes 
Cendyn Booking Engine Yes 
Cisco Meraki Yes 
Cloudbeds Yes 
Cryptopay Yes 
Facebook No 
GuestCentric Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
M3 Yes 
PAYCOMET Yes 
SIHOT Yes 
Stripe Yes 
Ulyses Cloud Yes 
UniFi WiFi Yes 
WeChat Pay Yes 
Winhotel Yes 

Pricing Details

79.00€ / month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CA Customer Alliance GmbH

Founded

2009

Country

Germany

Website

www.customer-alliance.com/en

Vendor Details

Company Name

Hotelinking

Founded

2016

Country

Spain

Website

www.hotelinking.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

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