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features
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support

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Description

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

Description

Integrate all your stores, payment processors, and Google Analytics into one comprehensive application. Gain insightful business analytics that cover sales, product performance, subscriptions, customer interactions, and visitor metrics. With platforms like PayPal, Stripe, WooCommerce, Etsy, Shopify, and Google Analytics, crucial business data often becomes fragmented across various merchant services, shopping carts, and analytical tools. This fragmentation leads to duplicates, missing data, and inconsistent records. Consequently, without access to precise and unified information, you may find yourself making decisions based on guesswork. This can result in lost revenue opportunities, higher customer churn, increased workload, and an ongoing sense of disorder. By utilizing this integrated solution, you will establish a single source of truth for your orders, products, and customer data, allowing you to view all essential statistics at a glance. Additionally, you can generate tailored reports, conduct deep dives, and segment your data instantly. You will be able to answer vital questions such as current revenue trends, popular products, optimal selling times, potential upsell items, and identify your most valuable customers, ultimately enhancing your business strategy. With this system, clarity and efficiency become attainable goals for your operations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
2Checkout No 
Authorize.Net No 
BigCommerce No 
Braintree No 
Chargebee Yes 
Easy Digital Downloads No 
Etsy No 
Gumroad No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Mailchimp No 
PayPal No 
Pipedrive Yes 
Salesforce Yes 
Segment Yes 
Stripe No 
WooCommerce No 
Zoho CRM Yes 
eBay No 

Integrations

Google Analytics Yes 
2Checkout Yes 
Authorize.Net Yes 
BigCommerce Yes 
Braintree Yes 
Chargebee No 
Easy Digital Downloads Yes 
Etsy Yes 
Gumroad Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Mailchimp Yes 
PayPal Yes 
Pipedrive No 
Salesforce No 
Segment No 
Stripe Yes 
WooCommerce Yes 
Zoho CRM No 
eBay Yes 

Pricing Details

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Free Trial No 
Free Version No 

Pricing Details

$20 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Custify

Founded

2017

Country

Romania

Website

www.custify.com

Vendor Details

Company Name

Putler

Country

India

Website

www.putler.com

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Alternatives

Alternatives