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Description
Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way.
The software is designed to help you succeed in putting the pieces together.
Customer journey on the agenda for the management
1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders
2. To test the rest of your organisation, be able to communicate key points about customer journeys
3. When walking through a customer's story and telling their story, feel confident
Custellence is a time-saving tool that gives you confidence through intuitive communication
Interface combined with the right amount journey mapping smartness.
It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.
Description
The landscape of purchasing and the customer journey has undergone a significant transformation. In the current marketplace, consumers demand uniform product information and engaging marketing content across various platforms and interactions. The concept of product experience management is centered on showcasing products in an engaging and persuasive way, turning the shopping process into an enjoyable experience for potential buyers. This approach relies on accurate and pertinent product data, which is dynamically tailored and personalized for omnichannel marketing efforts. As a result, Product Experience Management fosters a customized product experience that strengthens the emotional connection between customers and the products. In today’s environment, many customers often finalize their buying decisions before reaching out to a provider. By that point, they are actively seeking out relevant experiences, reviews, stories, and product details through their preferred channels. This increase in channel diversity and the independence of individual search paths have posed challenges for product suppliers, who must adapt to meet these evolving expectations. Furthermore, the need for seamless integration across various platforms has never been more critical for maintaining customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$28.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Custellence
Founded
2016
Country
Sweden
Website
custellence.com
Vendor Details
Company Name
pirobase imperia
Founded
1995
Country
Germany
Website
www.pirobase-imperia.com/en/solutions/pirobase-pxm
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
Yes
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Product Features
Content Management
Audio Content
No
Customizable Templates
No
Document Indexing
No
E-forms
No
Full Text Search
No
Image Editor
No
SEO Management
No
Text Editor
No
Version Control
No
Video Content
No
Website Management
No
PIM
Content Syndication
No
Data Modeling
No
Data Quality Control
No
Digital Asset Management
No
Documentation Management
No
Master Record Management
No
Version Control
No
