Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Journey mapping tool for customer journey managers, CX professionals and CX specialists. Custellence's journey maps will help you present your customer journey in a professional, convincing way.
The software is designed to help you succeed in putting the pieces together.
Customer journey on the agenda for the management
1. Visually strong and persuasive customer case that will resonate with managers, stakeholders and other stakeholders
2. To test the rest of your organisation, be able to communicate key points about customer journeys
3. When walking through a customer's story and telling their story, feel confident
Custellence is a time-saving tool that gives you confidence through intuitive communication
Interface combined with the right amount journey mapping smartness.
It is simple and intuitive. You can create service blueprints and journey maps from the beginning - no need for manuals and without having to be a designer.
Description
OpenText Core Journey transforms customer experience by capturing real-time event data and turning it into actionable insights for marketing and CX teams. Its integrated analytics reveal patterns across channels, allowing organizations to break down silos and understand customer behavior at a deeper level. With AI-enhanced orchestration, the platform automatically triggers personalized messages and actions based on contextual signals. The cloud-native design supports rapid deployment, fast iteration, and enterprise scalability. Business users benefit from intuitive tools that require no coding, making journey mapping and automation more accessible. By visualizing performance and integrating with downstream systems, Core Journey helps teams align around shared customer goals. Its ability to personalize every moment improves loyalty and strengthens overall digital engagement. The result is a smarter, more responsive customer journey strategy rooted in data and continuous optimization.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$28.00/month/user
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Custellence
Founded
2016
Country
Sweden
Website
custellence.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/core-journey
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
Yes
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No