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Average Ratings 0 Ratings
Description
Enhance the efficiency of your mobile workforce by streamlining and automating tasks from inception to completion. Custella Field Service Optimization is a sophisticated mobile and web application designed to make essential functions of a field service team more manageable. As a prominent supplier of innovative technologies and services, Custella provides flexible solutions suitable for businesses of every size. Our journey began when a group of friends brainstormed their ideas on paper, and now we proudly deliver advanced, innovative services to numerous clients globally. By actively engaging with our prospective clients and gaining insights into their needs, we have tailored our solutions to meet the evolving demands of the market. Custella serves as a comprehensive platform for field sales, field service, transportation, and asset management. Ready to elevate your operations? Reach out to us today for a complimentary demonstration! Additionally, our commitment to continuous improvement ensures that we remain responsive to the ever-changing landscape of industry requirements.
Description
Address customer concerns effectively on the first attempt, consistently. Dynamics 365 for Field Service enhances the experience by offering clear communication throughout the entire support process whenever a customer reaches out for assistance. It begins with acknowledging the service request, then smoothly transitions to sharing details about the technician assigned, including their expected time of arrival, followed by post-service updates, and a confirmation once the issue is resolved. By proactively predicting, identifying, and addressing service challenges before customers are even aware of them, businesses can maintain reliable and efficient operations. Foster customer trust and loyalty by equipping technicians and service managers with essential tools and information, enabling them to solve issues promptly. Additionally, optimize both resources and costs while delivering outstanding onsite customer interactions by deploying technicians precisely when and where they are needed most, ensuring a seamless service experience. This holistic approach not only enhances customer satisfaction but also drives operational excellence across the board.
API Access
Has API
API Access
Has API
Integrations
AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
NetSuite
Obzervr
Integrations
AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
NetSuite
Obzervr
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$95 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Custella
Website
www.custella.com
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
dynamics.microsoft.com/en-us/field-service/overview/
Product Features
Field Sales
Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management
Product Features
Field Sales
Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking