Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Curiosity is a context graph for industrial AI: a platform that connects an organisation's files, messages, wikis, ticketing systems and databases into one graph you can search, explore and query with AI.
Rather than indexing documents in isolation, Curiosity preserves the relationships between records, so parts, suppliers, tickets and reports stay linked. Queries return results with that context, and every AI answer traces back to its sources.
It holds data in memory for fast retrieval across structured and unstructured sources, ships with connectors for network drives, databases, cloud storage and common enterprise systems, and exposes APIs to build custom applications on the graph.
You choose the AI models. Everything runs on your own infrastructure, under your existing permissions, so data stays in your control.
Built for industrial and engineering teams that need reliable, traceable answers over large, connected datasets.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Confluence
Yes
GitHub
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
ServiceNow
Yes
Slack
Yes
Trello
Yes
Zendesk
Yes
Airtable
Yes
Cherwell HR Service Management
No
Integrations
Confluence
Yes
GitHub
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
ServiceNow
Yes
Slack
Yes
Trello
Yes
Zendesk
Yes
Airtable
No
Cherwell HR Service Management
Yes
Pricing Details
€500/month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Curiosity
Founded
2018
Country
Germany
Website
curiosity.ai/
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
Yes
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
Yes
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
No