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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Curiosity is a context graph for industrial AI: a platform that connects an organisation's files, messages, wikis, ticketing systems and databases into one graph you can search, explore and query with AI. Rather than indexing documents in isolation, Curiosity preserves the relationships between records, so parts, suppliers, tickets and reports stay linked. Queries return results with that context, and every AI answer traces back to its sources. It holds data in memory for fast retrieval across structured and unstructured sources, ships with connectors for network drives, databases, cloud storage and common enterprise systems, and exposes APIs to build custom applications on the graph. You choose the AI models. Everything runs on your own infrastructure, under your existing permissions, so data stays in your control. Built for industrial and engineering teams that need reliable, traceable answers over large, connected datasets.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Confluence Yes 
GitHub Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
ServiceNow Yes 
Slack Yes 
Trello Yes 
Zendesk Yes 
Airtable Yes 
Cherwell HR Service Management No 
GIPHY Yes 
Intercom Yes 
Microsoft Azure No 
Microsoft OneNote Yes 
Opera Yes 
PagerDuty No 
Roam Yes 
Salesforce Yes 
Vivaldi Yes 
Zoom Yes 

Integrations

Confluence Yes 
GitHub Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
ServiceNow Yes 
Slack Yes 
Trello Yes 
Zendesk Yes 
Airtable No 
Cherwell HR Service Management Yes 
GIPHY No 
Intercom No 
Microsoft Azure Yes 
Microsoft OneNote No 
Opera No 
PagerDuty Yes 
Roam No 
Salesforce No 
Vivaldi No 
Zoom No 

Pricing Details

€500/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Curiosity

Founded

2018

Country

Germany

Website

curiosity.ai/

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Enterprise Search

AI / Machine Learning Yes 
Faceted Search / Filtering Yes 
Full Text Search Yes 
Fuzzy Search Yes 
Indexing Yes 
Text Analytics Yes 
eDiscovery No 

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