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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Cubeware Cockpit suite offers robust business intelligence interfaces that deliver exceptional support to employees in their daily tasks while being customizable to address various needs. With Cubeware Cockpit, you can consistently meet the expectations of all users, including analysts, report creators, planners, and information consumers. It caters to diverse departments such as controlling, marketing, sales, IT, and management. This solution provides quick and straightforward access through self-service BI, ensuring that your data is perfectly visualized. With the Cubeware KPI dashboard, you can monitor your data at any time across all devices. It serves as a singular front end for analytical tasks, dashboard creation, planning, and reporting solutions. Additionally, it enables the seamless generation of analyses and reports for desktop, web, portal, mobile applications, and print-oriented formats, enhancing overall efficiency and user experience. By consolidating these functions, Cubeware Cockpit empowers organizations to harness their data effectively.

Description

Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Data Virtuality Yes 
Euronovate No 
IRI Voracity Yes 
Lyftrondata Yes 

Integrations

Data Virtuality No 
Euronovate Yes 
IRI Voracity No 
Lyftrondata No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cubeware

Founded

1997

Country

Germany

Website

www.cubeware.com/en/products/cockpit/

Vendor Details

Company Name

Eudata

Country

Italy

Website

eudata.com/conversational-customer-service/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

Alternatives

Alternatives

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