Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Cubeware Cockpit suite offers robust business intelligence interfaces that deliver exceptional support to employees in their daily tasks while being customizable to address various needs. With Cubeware Cockpit, you can consistently meet the expectations of all users, including analysts, report creators, planners, and information consumers. It caters to diverse departments such as controlling, marketing, sales, IT, and management. This solution provides quick and straightforward access through self-service BI, ensuring that your data is perfectly visualized. With the Cubeware KPI dashboard, you can monitor your data at any time across all devices. It serves as a singular front end for analytical tasks, dashboard creation, planning, and reporting solutions. Additionally, it enables the seamless generation of analyses and reports for desktop, web, portal, mobile applications, and print-oriented formats, enhancing overall efficiency and user experience. By consolidating these functions, Cubeware Cockpit empowers organizations to harness their data effectively.
Description
Introducing a comprehensive agent cockpit equipped with voice capabilities, omnichannel solutions, and complete customer profiles. Its seamless integration is facilitated by straightforward plug-ins suitable for both custom and legacy CRM systems, as well as other productivity applications. An always-on agent BOT is available to assist users in navigating processes and utilizing the appropriate tools. This platform features a centralized database that meticulously tracks every phase of the customer journey, including detailed profiles and cross-channel histories, which are readily accessible in real time for agents and supervisors. Additionally, a robust reporting tool is provided to analyze all relevant key performance indicators. The AI-driven chatBOT offers full oversight of automated conversational processes across various channels. With millions of users engaging each month, this solution enhances both customer interactions and agent workflows. Furthermore, integrating WhatsApp support streamlines your sales and customer service efforts, allowing millions to reach out through web and mobile platforms. This interconnected approach not only boosts efficiency but also enriches the overall experience for both customers and agents alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Data Virtuality
Yes
Euronovate
No
IRI Voracity
Yes
Lyftrondata
Yes
Integrations
Data Virtuality
No
Euronovate
Yes
IRI Voracity
No
Lyftrondata
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cubeware
Founded
1997
Country
Germany
Website
www.cubeware.com/en/products/cockpit/
Vendor Details
Company Name
Eudata
Country
Italy
Website
eudata.com/conversational-customer-service/
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No