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Description
For travelers from China and increasingly from various parts of the globe, Ctrip has established itself as a reliable travel booking platform. Through Ctrip, users can arrange an array of travel reservations, ranging from local activities and weekend getaways to international travel and business trips. The platform's extensive range of products and services caters to diverse preferences, including budget-friendly, luxury, personalized, and boutique options, which has attracted a steadily expanding user community both in China and abroad. Moreover, Ctrip has been proactive in enhancing its research and development efforts in artificial intelligence and cloud technology, investing significantly more in innovative solutions compared to many of its competitors worldwide. On the customer service front, Ctrip boasts a workforce of around 10,000 service agents globally and is supported by sophisticated deep neural network-powered customer service bots, all while offering assistance in 21 different languages. This combination of cutting-edge technology and a broad service offering ensures that Ctrip remains at the forefront of the travel industry.
Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
API Access
Has API
API Access
Has API
Integrations
2Subscribe
Accom Click
Check-Inn PMS
Felix
GIATA
Hostel Mate
Microsoft Outlook
Profitroom Booking Engine
Tashi
Integrations
2Subscribe
Accom Click
Check-Inn PMS
Felix
GIATA
Hostel Mate
Microsoft Outlook
Profitroom Booking Engine
Tashi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$500.00/one-time/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ctrip
Founded
1999
Country
China
Website
pages.ctrip.com/public/ctripab/abctrip.htm
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management