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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

Description

MAVOCO’s Connectivity Management Platform (CMP) stands out as the premier carrier-grade solution designed for connectivity service providers aiming to deliver IoT connectivity services in a competitive and lucrative manner. With the automation of all workflows essential for mobile network operators (MNOs) to develop, implement, and profit from IoT connectivity services, MAVOCO CMP transforms operational efficiency. Our comprehensive BSS stack is tailored to cater to the low ARPU/high-volume dynamics typical of the IoT sector, ensuring an optimized cost structure. The platform's multitenancy and overlay functionalities facilitate seamless interoperability among MNOs, allowing for network switching across various countries, which is especially beneficial for MNO groups and alliance partners seeking cost-effective solutions. Connectivity service providers, resellers, and enterprises can utilize a self-care interface for SIM ordering, activation, and a fully automated lifecycle management process. Additionally, real-time monitoring, alerting, and proactive maintenance contribute to significant reductions in operational expenses. Furthermore, enhanced self-care diagnostics and troubleshooting capabilities minimize customer support inquiries, ultimately leading to heightened customer satisfaction and loyalty. This comprehensive approach positions MAVOCO as a leader in the evolving IoT connectivity landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Custom
Custom
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com/products/digital-self-care-platform-telecom-enterprise

Vendor Details

Company Name

Mavoco

Country

Austria

Website

mavoco.com/for-csps/

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Product Features

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