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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

Description

Iterative Billing serves as a comprehensive billing and network management solution specifically designed for internet service providers, WISPs, and WiFi hotspot operators, capable of accommodating anywhere from a single hotspot to a maximum of 9,378 customers under one account. This platform streamlines the processes of billing, invoicing, and collections by integrating various payment systems such as M-Pesa, MTN MoMo, Airtel Money, and Flutterwave, while also offering rapid service activation or suspension via its built-in RADIUS server with Change of Authorization (CoA) capabilities. It efficiently manages both MikroTik RouterOS versions 6 and 7 (allowing onboarding over VPN without requiring public IPs) and Huawei OLTs, as well as enabling remote management of customer routers through TR-069 protocols. Users benefit from a Network Operations Center (NOC) monitor, a detailed network map, double-entry accounting features including payroll and stock management, invoicing aligned with KRA eTIMS standards, and customizable hotspot vouchers featuring branded captive portals. Additionally, a shared WhatsApp inbox equipped with an AI assistant and AI-driven agents for troubleshooting routers and resetting WiFi enhances user experience. The offering is rounded out by dedicated operator applications available on both iOS and Android, alongside a self-service app for subscribers. Notably, the pricing structure is based on usage, ensuring affordability while also being capped to prevent unexpected costs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CCR1016-12G No 
CCR1016-12S-1S+ No 
CCR1036-8G-2S+ No 
CCR1072-1G-8S+ No 
CCR2004-16G-2S+ No 
CCR2004-16G-2S+PC No 
CCR2004-1G-12S+2XS No 
CCR2004-1G-2XS-PCIe No 
CCR2116-12G-4S+ No 
Flutterwave No 
M-PESA No 
Paystack No 
Pesapal No 
RB1100AHx4 No 
RB1100AHx4 Dude Edition No 
RB2011UiAS-IN No 
RB2011UiAS-RM No 
RB2011iL-RM No 
Razorpay No 
Stripe No 

Integrations

CCR1016-12G Yes 
CCR1016-12S-1S+ Yes 
CCR1036-8G-2S+ Yes 
CCR1072-1G-8S+ Yes 
CCR2004-16G-2S+ Yes 
CCR2004-16G-2S+PC Yes 
CCR2004-1G-12S+2XS Yes 
CCR2004-1G-2XS-PCIe Yes 
CCR2116-12G-4S+ Yes 
Flutterwave Yes 
M-PESA Yes 
Paystack Yes 
Pesapal Yes 
RB1100AHx4 Yes 
RB1100AHx4 Dude Edition Yes 
RB2011UiAS-IN Yes 
RB2011UiAS-RM Yes 
RB2011iL-RM Yes 
Razorpay Yes 
Stripe Yes 

Pricing Details

Custom
Custom
Free Trial No 
Free Version Yes 

Pricing Details

$0.135/customer/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com/products/digital-self-care-platform-telecom-enterprise

Vendor Details

Company Name

Iterative Billing

Founded

2024

Country

Kenya

Website

iterativebilling.com

Product Features

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing Yes 
Contract Management Yes 
Customer Accounts Yes 
Customizable Billing Yes 
Flexible Rate Tables Yes 
Internet Yes 
Order Management Yes 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning Yes 
Rating No 
Self Service Portal Yes 
Service Order System Yes 
VoIP Yes 

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