Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart Digital Marketplace is an AI-driven, cloud-native platform from Covalense Digital that empowers telecom operators and enterprises to rapidly deploy and monetize digital ecosystems. It facilitates omnichannel commerce and fast partner onboarding through easy-to-use, self-service storefronts, available as secure authenticated tenants or fully branded partner portals. The platform encompasses comprehensive features including revenue settlement, partner lifecycle management, dynamic product catalogs, bundled promotions, and real-time contract processing. Leveraging microservices architecture and open APIs, Csmart ensures highly secure and scalable deployments via Kubernetes and continuous integration/continuous delivery pipelines. Designed to support various business models—B2C, B2B, and B2B2X—it enables the sale of SaaS, IaaS, IoT solutions, devices, and vouchers seamlessly. Automation of billing, revenue settlements, and partner analytics helps enterprises optimize costs and enhance user personalization. Csmart accelerates global market reach while maximizing revenue streams. Its extensible integrations provide flexibility for evolving digital commerce demands.
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Collate
No
Salesforce
No
Pricing Details
Custom
Custom
Free Trial
No
Free Version
Yes
Pricing Details
$325 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2009
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/