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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Csmart Campaign is an innovative, AI-driven platform that operates in the cloud, allowing telecom companies and businesses to craft, automate, and implement precisely targeted marketing initiatives. It encompasses a wide range of functions, including customer acquisition, retention, upselling/cross-selling, and reducing churn, utilizing various omnichannel communication platforms such as mobile applications, WhatsApp, email, and SMS. Featuring an easy-to-use drag-and-drop interface for campaign design, advanced AI-based customer segmentation, and up-to-the-minute analytics, teams can efficiently roll out customized promotions on a large scale and adapt their strategies in real time. The platform is built for enterprise-scale performance and includes robust security measures to handle large volumes of data seamlessly. By facilitating deeper customer engagement, boosting conversion rates, and enhancing loyalty, Csmart Campaign significantly reduces the time needed to launch campaigns while maximizing marketing return on investment. Ultimately, it empowers businesses to navigate the complexities of modern marketing with agility and precision.

Description

Mastek icxPro is an innovative, cloud-native platform designed for managing customer experiences, utilizing advanced AI, machine learning, and natural-language processing to enable businesses to consistently evaluate, comprehend, and ethically engage with consumer behaviors. It enhances omnichannel self-service, automates campaign orchestration, and provides real-time insights that support seamless interactions between humans and agents, along with holistic journey-automation tools aimed at creating personalized customer experiences. With its robust AI-driven analytics engine, icxPro expedites the creation of production-ready generative-AI applications, allowing for quicker deployment of industry-specific solutions and improved stakeholder engagement. Among its extensive features are intelligent customer experience automation, comprehensive campaign management, decision-support dashboards, tailored product-development strategies based on data analysis, reduced costs in market research, and top-tier security controls for enterprises. This platform not only streamlines customer interactions but also empowers businesses to stay ahead in a competitive landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

NVIDIA AI Enterprise No 
NVIDIA NIM No 

Integrations

NVIDIA AI Enterprise Yes 
NVIDIA NIM Yes 

Pricing Details

Custom
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Covalense Digital Solutions

Founded

2006

Country

India

Website

covalensedigital.com/products/campaign-management-system-telecom-enterprise-software

Vendor Details

Company Name

Mastek

Founded

1982

Country

United Kingdom

Website

www.mastek.com/products/platforms-and-innovation/mastek-icxpro/

Product Features

Campaign Management

Channel Management No 
Contact Database No 
Email Marketing No 
Event Triggered Actions No 
Lead Management No 
Multi-Campaign No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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