Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Csmart CPQ is an advanced, cloud-based configure-price-quote solution enhanced by artificial intelligence, specifically designed for the telecommunications sector and complex enterprises. This innovative tool enables sales teams, partners, and clients to effortlessly configure sophisticated products, utilize flexible pricing strategies and discounts, and produce precise, professional quotes in just minutes. Featuring an intuitive user interface, real-time margin oversight, low-code workflows, and smooth integration with CRM and BSS systems, it guarantees impeccable configurations, shortens sales cycles, and improves quoting productivity. Among its key advantages are guided product bundling, streamlined approval processes, contract-ready quote generation, and AI-driven suggestions, all aimed at improving accuracy, compliance, and conversion rates. Whether dealing with connectivity plans, bundled services, or offerings across multiple regions, Csmart CPQ revolutionizes the quoting process into an efficient, trustworthy, and revenue-boosting endeavor. Additionally, its robust features provide a competitive edge in today’s fast-paced market, making it an indispensable tool for any sales organization.
Description
Csmart Telco CRM is a versatile, cloud-based solution designed to assist telecommunications companies—such as MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—in streamlining the entire customer journey. This platform consolidates customer information from the lead-to-bill process, automates various workflows including sales, CPQ, orders, and notifications, and leverages AI for efficient ticketing and assignment, leading to quicker issue resolution.
Notable features include:
- A comprehensive product catalogue that allows for flexible bundling
- Detailed tracking of accounts, orders, and customer lifecycles
- Tailored workflows along with real-time reporting capabilities
- Automatic case assignments and approval processes
- Multi-channel communication for notifications
- Strategies for managing churn and implementing loyalty initiatives
By adhering to TM Forum ODA standards and utilizing Open APIs, Csmart Telco CRM not only enhances sales performance but also reduces time to market, improves customer satisfaction, and strengthens customer retention, all while ensuring secure, role-based access for users. This comprehensive approach makes it a crucial tool for telecom operators aiming to elevate their service delivery and customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom
Free Trial
No
Free Version
Yes
Pricing Details
Custom
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com
Product Features
CPQ
2D Drawing
Yes
3D Modeling
Yes
Approval Workflow
Yes
Guided Selling
Yes
Product Configurator
Yes
Proposal Generation
Yes
Quotes / Estimates
Yes
Renewal Management
Yes
Self Service Portal
Yes
eCommerce
Yes
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes