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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Enhance your business by leveraging precise and pertinent data that helps you listen to your customers on social media, ultimately leading to the formulation of highly effective social media campaigns and marketing strategies. Harness the vast array of conversations happening online to regain control over your brand’s reputation. By gaining access to accurate information, your brand can adeptly navigate the shifting landscape of customer sentiment. Gain insights into the factors that influence both your brand and your competitors' reputations, enabling you to develop effective marketing strategies and tactics. Our primary offering allows businesses across various sectors to efficiently track, evaluate, and apply social media data to foster their growth! The Crowd Analyzer platform provides comprehensive analytics, including sentiment analysis, demographics, geographical data, historical trends, word clouds, influential figures, and top mentions, among other valuable insights. This platform empowers you to assess audience satisfaction with your brand and its offerings effectively, ensuring you stay in tune with customer expectations. With these tools, you can make informed decisions that drive your brand forward.

Description

Lucidya is a cutting-edge platform for managing customer experiences, specifically designed to empower organizations to comprehend, oversee, and enhance customer interactions in the digital realm by leveraging real-time data and sophisticated analytics. This tool allows brands to track customer discussions, assess sentiment, and derive actionable insights from diverse sources like social media, customer reviews, and online content, which helps in gaining a deeper understanding of consumer behavior, preferences, and market dynamics. By integrating artificial intelligence with natural language processing, it offers precise sentiment analysis, including the ability to support various Arabic dialects, thus enabling businesses to grasp context and meaning with exceptional accuracy. Additionally, it provides immediate intelligence through alerts and comprehensive dashboards, which equip teams to swiftly address emerging challenges, respond to customer demands, and manage reputational risks, all while ensuring consistent interaction across multiple channels. Overall, Lucidya serves as an invaluable resource for businesses striving to enhance their customer experience strategy.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Facelift Cloud Yes 
Hootsuite Yes 
Instagram No 
MavSocial Yes 
WhatsApp No 
X (Twitter) No 

Integrations

Facebook Yes 
Facelift Cloud No 
Hootsuite No 
Instagram Yes 
MavSocial No 
WhatsApp Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Crowd Analyzer

Founded

2013

Country

United Arab Emirates

Website

www.crowdanalyzer.com

Vendor Details

Company Name

Lucidya

Founded

2016

Country

Saudi Arabia

Website

www.lucidya.com

Product Features

Media Monitoring

Alerts / Notifications No 
Broadcast Media Monitoring No 
Content Translation No 
Dashboards / Reporting No 
Export Results No 
Online News Monitoring No 
Podcast Monitoring No 
Print Media Monitoring No 
Social Media Monitoring No 

Product Features

Media Monitoring

Alerts / Notifications No 
Broadcast Media Monitoring No 
Content Translation No 
Dashboards / Reporting No 
Export Results No 
Online News Monitoring No 
Podcast Monitoring No 
Print Media Monitoring No 
Social Media Monitoring No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Alternatives

Alternatives

Onclusive Social Reviews

Onclusive Social

Onclusive Social (formerly Digimind)