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Description

We know that the right recommendations can create a memorable customer journey and build customer loyalty. Our next-generation AI allows you to instantly anticipate your customers' needs and wants using anonymized user data. Your customers can now stop searching and start finding. Our recommendation platform is built using a proprietary AI algorithm, and a next-generation API that we designed to work together. This allows any part of your business to easily integrate into our platform and generate the best recommendations. Recommendations must keep up with your evolving and growing business. Our platform allows product and business teams to quickly update inventories and catalogs using our platform. It's easy for your development teams. Our platform allows personalization to be as simple and intuitive as possible. We don't need any personal data to create tailored experiences.

Description

Intelligent Journey Orchestration represents a data-centric marketing approach that tracks customer behavior across multiple channels to achieve genuine one-to-one personalization in real time throughout the entire customer experience. The era when marketing dictated the customer journey has faded; nowadays, customers take the lead in a digital environment that demands businesses to not just fulfill their needs but to proactively identify and address those needs prior to them being voiced. Customer loyalty is increasingly granted to organizations that prioritize their clientele in every aspect of their operations. Marketing teams are evaluated based on their effectiveness in attracting customers, facilitating upselling and cross-selling opportunities, and fostering long-term customer loyalty through ongoing interactions. Nonetheless, companies have long recognized that without integrated access to comprehensive data, their marketing efforts risk devolving into a haphazard and uninformed guessing game, ultimately hindering their success. As customer expectations continue to evolve, the pressure on businesses to refine their marketing strategies intensifies, making the role of data integration even more critical in shaping meaningful customer relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon S3 Yes 
Braze Yes 
CanopyDeploy No 
GPT Spotlight Yes 
Iterable Yes 
Mailchimp Yes 
Movable Ink Yes 
Sailthru Yes 
Salesforce Yes 
Segment Yes 
Shopify Yes 
mParticle Yes 

Integrations

Amazon S3 No 
Braze No 
CanopyDeploy Yes 
GPT Spotlight No 
Iterable No 
Mailchimp No 
Movable Ink No 
Sailthru No 
Salesforce No 
Segment No 
Shopify No 
mParticle No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Crossing Minds

Founded

2017

Country

United States

Website

www.crossingminds.com

Vendor Details

Company Name

Relay42

Founded

2010

Country

Netherlands

Website

relay42.com

Product Features

eCommerce Personalization

A/B Testing Yes 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation Yes 
Product Recommendations Yes 
Reporting / Analytics No 
Social Insights No 

Personalization

A/B Testing Yes 
Abandoned Cart Saver Yes 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics Yes 
Contextual Targeting No 
Customer Profiles No 
Experience Management Yes 
Recommendation Engine Yes 
Website Personalization Yes 

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Alternatives

Alternatives

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