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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Crosscheck is a Chrome extension designed to streamline the bug reporting process, making it quick and hassle-free for users. With a single click, it gathers all the necessary information for developers, including annotated screenshots, screen recordings, instant replays of the last 60 seconds, console logs, network requests, and user action timelines. Eliminating the frustrating cycle of questions like "what browser?" and "can you reproduce it?" Crosscheck automatically collects all relevant technical details, allowing developers to address issues more efficiently. Notable Features Include: - Annotated screenshot capture - Comprehensive screen recording - Instant replay functionality (auto-records the last 60 seconds) - Capture of console logs and network requests - Tracking of user actions - Seamless one-click integration with Jira and ClickUp - Collaborative dashboard for teams - Organization by project Tailored for quality assurance teams, developers, agencies, and product managers, Crosscheck aims to enhance the speed of bug resolution and foster clearer communication between testing and development teams, ultimately improving overall workflow efficiency.

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

No images available

Integrations

Freshchat No 
Freshdesk No 
Google Chrome Yes 
Help Scout No 
Intercom No 
Zendesk No 

Integrations

Freshchat Yes 
Freshdesk Yes 
Google Chrome No 
Help Scout Yes 
Intercom Yes 
Zendesk Yes 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Pricing Details

$8/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Crosscheck

Founded

2023

Country

United States

Website

crosscheck.cloud/

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

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