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Description

Enhance customer engagement through tailored workflows that respond to user behavior! Experience a cookie-free method for monitoring customer interactions that prioritizes privacy and offers remarkable adaptability. Enjoy peace of mind with full GDPR compliance. While tools like Google Analytics provide insights into the quantity of users engaging with a feature, customer analytics reveals which individuals are truly finding success. Our comprehensive dashboard allows you to implement effective retention strategies seamlessly. Your product may serve a diverse range of needs, but customers often sign up for a specific purpose, making it essential for you to facilitate their success. We have developed over 50 customer retention strategies designed to gather valuable feedback at optimal moments. Transform your customers into enthusiastic advocates. Although it's beneficial to run campaigns soliciting feedback, the timing of these requests is crucial. We provide a variety of email templates to help you ask for feedback effectively, ensuring you connect with customers at the most impactful times. From sending surveys following free trials to scheduling meetings with inactive users, our solutions maximize your customers' potential. Moreover, by focusing on the right strategies, you can foster deeper relationships and drive long-term loyalty.

Description

Introducing the ultimate analytics platform tailored specifically for industries that prioritize data sensitivity. With Piwik PRO, you can monitor user interactions even in the most secure environments while ensuring adherence to privacy standards, whether you opt for an on-premises setup or a cloud solution. It guarantees full compliance with global privacy and security regulations, making it simple to navigate stringent data protection laws. This includes compliance with various regulations from the United States and across Europe, such as GDPR, HIPAA, and more, alongside specific laws from countries like China and Russia. Piwik PRO ensures that you retain complete ownership of your data, as none is transmitted to external servers or third parties, regardless of whether you use the On-Premises or Cloud option. By leveraging the Piwik PRO Analytics Suite, you can merge the data you collect to create precise customer profiles and analyze user behavior with remarkable detail. Integrate first-party data seamlessly from diverse sources such as web analytics, your organization’s CRM, offline data (including CSV files), forms, and beyond. This holistic approach allows for a thorough understanding of your customers’ behavior patterns. Ultimately, Piwik PRO empowers you to make informed decisions backed by comprehensive insights into your audience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
5X No 
Adobe Marketo Engage No 
CivicPlus Municipal Websites No 
Commanders Act No 
Confluence No 
Facebook No 
FuseCommander No 
Google Cloud BigQuery No 
Google Sheets No 
Kameleoon No 
Looker No 
MainWP No 
Majestic No 
MarfeelPress No 
Meta Ads No 
Microsoft SharePoint No 
React No 
Smartlook No 
Zapier No 

Integrations

Google Analytics Yes 
5X Yes 
Adobe Marketo Engage Yes 
CivicPlus Municipal Websites Yes 
Commanders Act Yes 
Confluence Yes 
Facebook Yes 
FuseCommander Yes 
Google Cloud BigQuery Yes 
Google Sheets Yes 
Kameleoon Yes 
Looker Yes 
MainWP Yes 
Majestic Yes 
MarfeelPress Yes 
Meta Ads Yes 
Microsoft SharePoint Yes 
React Yes 
Smartlook Yes 
Zapier Yes 

Pricing Details

$49 per month
Free Trial Yes 
Free Version No 

Pricing Details

$500 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Crewcharge

Country

United States

Website

www.crewcharge.com

Vendor Details

Company Name

Piwik PRO

Founded

2013

Country

Poland

Website

www.piwik.pro/

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Product Features

Consent Management Platforms

Additional Users / Permissions Yes 
Automatic Cookie-Blocking Yes 
CCPA Compliance No 
CMS Integration No 
Cookie Crawling No 
Design/Branding Customization Yes 
Fingerprinting No 
GDPR Compliance Yes 
IAB Compliance No 
Reporting / Analytics Yes 
Responsive Design No 
Subdomains Compatibility No 
Tag Manager Integration No 
Whitelabel Solution No 

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling Yes 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Data Privacy Management

Access Control Yes 
CCPA Compliance Yes 
Consent Management Yes 
Data Mapping Yes 
GDPR Compliance Yes 
Incident Management Yes 
PIA / DPIA Yes 
Policy Management Yes 
Risk Management Yes 
Sensitive Data Identification Yes 

Tag Management

Custom Tags No 
Error Checking No 
Event Tracking No 
Policy Management No 
Roles / Permissions No 
Rules-Driven Tag Execution No 
Synchronous / Asynchronous Tags No 
Tag Library No 
Tag Variable Mapping No 
Version Control No 

Web Analytics

Campaign Management Yes 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking Yes 
Keyword Tracking Yes 
Multiple Site Management No 
Pageview Tracking Yes 
Referral Source Tracking Yes 
Site Search Tracking Yes 
Time on Site Tracking Yes 
User Interaction Tracking Yes 

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