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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Crescendo is a mobile sales tool and presentation tool that can be used by sales teams, marketing and sales managers, and anyone else who needs reliable access to up-to-date content on their mobile devices, offline or online. Crescendo can directly access content on Sharepoint and Google Drive, Salesforce.com Box.com and OneDrive. This ensures that you never need to migrate documents from other security-approved platforms. Anyone can create stunning visual customizations without any technical background. Crescendo transforms files and folders into branded, elegant presentation resources for iPad, iPhone, or any other Web device. You can start your teams of 10 to 500 people in minutes.

Description

Crescendo addresses the most challenging customer service issues through a comprehensive CX platform that integrates cutting-edge AI technology alongside a worldwide support team. This allows you to deliver exceptional customer experiences at a reduced cost, with results guaranteed within a few weeks. Picture a customer support system that operates proficiently in 56 languages, accessible 24/7, and performing at the level of your top service representatives. Our AI assistant merges the capabilities of the latest large language models with extensive customer service knowledge to provide impressive support, whether through voice calls, online chat, or email communication. Tailored specifically to reflect your brand’s distinct voice, knowledge resources, and service objectives, this AI assistant learns and evolves while seamlessly escalating more complex inquiries to human experts when necessary. Furthermore, with integrated quality assessment features, it continuously enhances its performance, ensuring that your service quality improves consistently over time. Best of all, you can have this robust service operational in just days, not months, allowing for a rapid transformation in your customer interactions. This means that your business can experience a significant boost in customer satisfaction and operational efficiency almost immediately.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Box Yes 
Google Drive Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Salesforce Yes 
tradeit No 

Integrations

Box No 
Google Drive No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Salesforce No 
tradeit Yes 

Pricing Details

$12.00/month/user
10 users minimum
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Sependa, Inc

Founded

2016

Country

United States

Website

crescendoapp.com

Vendor Details

Company Name

Crescendo

Country

United States

Website

crescendo.ai/

Product Features

Field Sales

Activity Tracking No 
CRM No 
Channel Management No 
Collaboration Tools No 
Controlled Access No 
Dashboard Management No 
Expense Management No 
Fast Estimates No 
Inventory Management No 
Invoices No 
Lead / Opportunity Management No 
Online Payments No 
Order Management No 
Quoting No 
Reporting / Analytics No 
Route Optimization No 
Territory Management No 
Time Tracker No 
Visit Scheduling No 
Workflow Management No 

Mobility

App Management No 
Barcode Scanning No 
Compliance Management Yes 
Content Management Yes 
Data Collection No 
Data Management No 
File Management Yes 
Forms Automation No 
Mobile Messaging No 
Remote Access No 
Remote Systems Monitoring No 

Presentation

3D Objects No 
Animations & Transitions No 
Audio Content Yes 
Collaboration Tools Yes 
Content Library Yes 
Customizable Templates Yes 
Media Library Yes 
Offline Editing No 
Offline Presenting Yes 
Screen Sharing No 
Search/Filter Yes 
Templates Yes 
Video Content Yes 

Sales Enablement

Collaboration Yes 
Contact Management No 
Content Management Yes 
Document Management Yes 
Goals / Quota Management No 
Lead Management No 
Meeting Management No 
Performance Management No 
Presentation Management Yes 
Proposal Management No 
Territory Management No 
Training Management No 

Sales Force Automation

Call Management No 
Campaign Management No 
Channel Management No 
Commission Management No 
Contact Management No 
Contract Management No 
Customer Database No 
Email Marketing No 
Field Sales Management Yes 
Lead Management No 
Opportunity Management No 
Performance Metrics No 
Proposal Generation Yes 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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