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features
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support

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Description

Credal offers the most secure method for enterprises to harness the power of AI. With our comprehensive APIs, chat interface, and Slackbot, we ensure sensitive data is automatically masked, redacted, or flagged according to IT-defined policies. Employees can access robust AI applications such as GPT-4-32k, which is the private and most advanced iteration of ChatGPT-4, alongside Claude and other options, all while the organization maintains oversight and assurance that data remains protected and is subject to audit logging. Additionally, Credal’s seamless integration with key enterprise data repositories like Google Drive, Confluence, and Slack allows employees to effectively utilize AI tools within their existing knowledge frameworks while adhering to source system permissions and safeguarding sensitive information. This innovative approach not only enhances productivity but also fosters a secure environment for AI deployment across various organizational functions.

Description

Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
ChatGPT Yes 
Claude Yes 
Confluence Yes 
Freshdesk No 
GPT-4 Yes 
Genesys Cloud CX No 
Google Drive Yes 
Salesforce No 
Slack Yes 
TOPdesk No 
Zendesk No 

Integrations

Azure Marketplace Yes 
ChatGPT No 
Claude No 
Confluence No 
Freshdesk Yes 
GPT-4 No 
Genesys Cloud CX Yes 
Google Drive No 
Salesforce Yes 
Slack No 
TOPdesk Yes 
Zendesk Yes 

Pricing Details

$500 per month
Free Trial No 
Free Version Yes 

Pricing Details

Visit website for more details
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Credal

Website

www.credal.ai/

Vendor Details

Company Name

Enterprise Bot

Founded

2017

Country

Switzerland

Website

enterprisebot.ai/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers No 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot Yes 
Email Automation Yes 
Group Messaging Yes 
Human Handover Yes 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging No 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) Yes 
Open Source Integrations No 
Parsing Yes 
Part-of-Speech Tagging Yes 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization Yes 

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