Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Each year, our platform sees one billion interactions with guests, and it is the responsibility of the Crave data team to transform this extensive data into practical insights for our clients. Data not only fuels our innovation efforts but also offers essential insights that help us comprehend guest preferences, enabling us to provide personalized service. To explore how our data capabilities can optimize your strategies for data and guest services, connect with team Crave. Our platform is designed to effectively meet the requirements of both large hotel chains and single properties, with the majority of its functionalities hosted on AWS. Developed specifically for the hospitality sector, the Crave platform is a proprietary system that has evolved over the years to enhance digital services offered to guests. Additionally, the platform boasts advanced security measures and adheres to stringent data regulations, including GDPR and various regional data laws, ensuring that client information remains safe and compliant. By choosing Crave, clients can leverage our expertise to improve their operational efficiency and guest satisfaction.
Description
Provide your clients with safe automated payment options via phone and text messaging. Our platform seamlessly connects with your existing gateway and customer information. Enhance your customer engagement with proactive automated outreach campaigns utilizing voice, text, and email notifications. Obtain immediate insights into customer satisfaction and feedback through both inbound and outbound automated phone surveys. Satisfy your clients with the self-service automation they desire, while we take care of the complex tasks, allowing you to relish in the satisfaction of your customers. Our Compass Automation Platform serves as a comprehensive Managed Communications Platform as a Service (CPaaS), offering a secure setting for voice and text functionalities. It encompasses the four applications detailed below, which we tailor to meet your unique requirements. As a fully managed service, we oversee all aspects of application management, carrier coordination, and security, enabling your IT team to concentrate solely on advancing your business objectives. This approach not only streamlines your operations but also enhances overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Adyen
Yes
Agilysys InfoGenesis
Yes
Deliverect
Yes
Empirix
No
OpenTable
Yes
Oracle MICROS POS
Yes
PayTrace
No
Quore
Yes
SONIFI
Yes
Silverware
Yes
Integrations
Adyen
No
Agilysys InfoGenesis
No
Deliverect
No
Empirix
Yes
OpenTable
No
Oracle MICROS POS
No
PayTrace
Yes
Quore
No
SONIFI
No
Silverware
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Crave Interactive
Founded
2009
Country
United Kingdom
Website
craveinteractive.com
Vendor Details
Company Name
IVR Technology Group
Founded
2003
Country
United States
Website
www.ivrtechgroup.com
Product Features
Product Features
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
No
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
No