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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Each year, our platform sees one billion interactions with guests, and it is the responsibility of the Crave data team to transform this extensive data into practical insights for our clients. Data not only fuels our innovation efforts but also offers essential insights that help us comprehend guest preferences, enabling us to provide personalized service. To explore how our data capabilities can optimize your strategies for data and guest services, connect with team Crave. Our platform is designed to effectively meet the requirements of both large hotel chains and single properties, with the majority of its functionalities hosted on AWS. Developed specifically for the hospitality sector, the Crave platform is a proprietary system that has evolved over the years to enhance digital services offered to guests. Additionally, the platform boasts advanced security measures and adheres to stringent data regulations, including GDPR and various regional data laws, ensuring that client information remains safe and compliant. By choosing Crave, clients can leverage our expertise to improve their operational efficiency and guest satisfaction.

Description

Provide your clients with safe automated payment options via phone and text messaging. Our platform seamlessly connects with your existing gateway and customer information. Enhance your customer engagement with proactive automated outreach campaigns utilizing voice, text, and email notifications. Obtain immediate insights into customer satisfaction and feedback through both inbound and outbound automated phone surveys. Satisfy your clients with the self-service automation they desire, while we take care of the complex tasks, allowing you to relish in the satisfaction of your customers. Our Compass Automation Platform serves as a comprehensive Managed Communications Platform as a Service (CPaaS), offering a secure setting for voice and text functionalities. It encompasses the four applications detailed below, which we tailor to meet your unique requirements. As a fully managed service, we oversee all aspects of application management, carrier coordination, and security, enabling your IT team to concentrate solely on advancing your business objectives. This approach not only streamlines your operations but also enhances overall customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adyen Yes 
Agilysys InfoGenesis Yes 
Deliverect Yes 
Empirix No 
OpenTable Yes 
Oracle MICROS POS Yes 
PayTrace No 
Quore Yes 
SONIFI Yes 
Silverware Yes 
Virdee Yes 
Wazuh No 

Integrations

Adyen No 
Agilysys InfoGenesis No 
Deliverect No 
Empirix Yes 
OpenTable No 
Oracle MICROS POS No 
PayTrace Yes 
Quore No 
SONIFI No 
Silverware No 
Virdee No 
Wazuh Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Crave Interactive

Founded

2009

Country

United Kingdom

Website

craveinteractive.com

Vendor Details

Company Name

IVR Technology Group

Founded

2003

Country

United States

Website

www.ivrtechgroup.com

Product Features

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input No 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail No 

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