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Average Ratings 0 Ratings
Description
Bridging the gap between humans and artificial intelligence to develop online courses that are quicker, more affordable, and of superior quality is essential. AI CoPilot serves as an AI-driven platform designed to formulate a curriculum for online courses that completely adheres to desired learning outcomes. You can easily transform outdated courses or bring them in from different learning management systems. Additionally, you can modify current courses to meet new criteria or even translate them into various languages. This comprehensive solution streamlines the process of course creation, ensuring it stays within your timeline and budget. By integrating all required experts into your projects, you can effectively tackle any challenges that arise along the way. Ultimately, this innovative approach not only enhances educational accessibility but also elevates the overall learning experience.
Description
Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.
API Access
Has API
API Access
Has API
Integrations
Asset Panda
BambooHR
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Confluence
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Integrations
Asset Panda
BambooHR
Boomi
Cherwell HR Service Management
Cherwell Software
ClickUp
Confluence
Genesys Cloud CX
Google Workspace
Ivanti Application Control
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CourseFactory
Founded
2022
Country
United States
Website
coursefactory.net
Vendor Details
Company Name
Espressive
Founded
2017
Country
United States
Website
www.espressive.com/platform/products/agent-co-pilot
Product Features
Online Course Platforms
Course Authoring Tools
Different Payment Options
Email Marketing
Landing Pages
Live Video Broadcasting
Marketing Automation
One on One Video Conferencing
Promotions Management
Quiz / Test / Exam Builder
Reporting / Analytics
Subscription Management
Supports Multiple Instructors
Supports Video Uploads
Website Builder