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Description
Notifications can be difficult. They require reliable, scalable, and observable infrastructure. End users must also be respectful and helpful. Drag and drop content blocks or add your custom code. Or a combination of both. You can trigger notifications based on user actions while still respecting their preferences as well as your rules. Access cross-channel statistics, including delivery status and engagement data, quickly and easily. You can prioritize your channels and use conditional logic and user preferences to control who sees what and when. With one API you can access client libraries written using the most popular programming languages. This allows you to deploy notifications faster and with cleaner code.
Description
Thena serves as a customer engagement solution tailored for Slack, effectively monitoring shared channels with customers. It streamlines the organization of these channels through request identification, integrates seamlessly with internal tools, facilitates customer escalations, sends notifications to teams, and conducts behavioral analysis to enhance interactions. This comprehensive approach ensures that teams can respond promptly and effectively to customer needs.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Slack
Yes
Airship
Yes
Amazon SES
Yes
BI Book
Yes
Bird
Yes
Facebook Messenger
Yes
Firebase
Yes
Gmail
Yes
Mailchimp Transactional Email (Mandrill)
Yes
MailerSend
Yes
Integrations
Slack
Yes
Airship
No
Amazon SES
No
BI Book
No
Bird
No
Facebook Messenger
No
Firebase
No
Gmail
No
Mailchimp Transactional Email (Mandrill)
No
MailerSend
No
Pricing Details
$.005 per notification
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Courier
Founded
2019
Country
United States
Website
www.courier.com
Vendor Details
Company Name
Thena
Founded
2018
Country
United States
Website
www.thena.ai
Product Features
Push Notifications
A/B Testing
No
Analytics
Yes
Campaign Segmentation
Yes
Contextual Targeting
Yes
Device Targeting
Yes
Expiry Notifications
Yes
Geo Targeting
Yes
Mobile Notifications
Yes
Notification Scheduling
Yes
Visual Notifications
Yes
Web Notifications
Yes
Transactional Email
A/B Testing
No
Contact Database
No
Dynamic Content
Yes
Email Monitoring
No
Mailing List Management
Yes
Reporting/Analytics
Yes
Spam Check
No
Template Management
Yes
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
