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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CounterBalance transcends being merely a software solution; it serves as a comprehensive platform that grants users extensive control over operational management. This versatile system encompasses elements such as Customer Relations Management (CRM), Process Control, Scheduling, Inventory and Time Cost Tracking, Financial Accounts, and much more. By utilizing CounterBalance, management can create a bespoke system that caters specifically to their operational requirements. Users can design tailored process flows, establish various payment methods, generate forms, implement access controls, and set up notifications and reporting features. Essentially, the CounterBalance platform empowers you to construct an application that feels as if you developed it independently. Furthermore, all customization and maintenance tasks within your CounterBalance System can be performed directly by you, the end user, through straightforward and intuitive interfaces. In addition to effectively managing leads and customer interactions in a consistent manner, CounterBalance also proficiently oversees the inventory components associated with those sales, ensuring a holistic approach to operational efficiency. Ultimately, this platform combines flexibility with user-friendliness, making it a powerful tool for any organization.

Description

Minimize waiting periods and maximize table turnover by implementing rapid systems that enhance the experience for both patrons and staff. Simplify the process of placing orders and settling bills through mobile and online ordering, as well as contactless payment methods and pay-at-table features. Enhance customer retention with loyalty programs, personalized gift cards, and the leading guest engagement app available. Provide seamless mobile and online ordering with options for both pickup and delivery, allowing customers to enjoy your restaurant's cuisine from the comfort of their homes. Increase order accuracy and expedite the payment process by enabling tableside ordering and payments, while also allowing guests to place orders and pay directly from their smartphones. From contactless service at the counter to elegant dining experiences and food trucks, accommodate every dining preference your customers may have. Regardless of whether they choose to order online, tableside, at the counter, or curbside, make sure your POS system is tailored to meet your operational needs effectively. This adaptability ensures a smoother experience for everyone involved.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Checkmate No 
CheddrSuite No 
Craftable No 
Cuboh No 
EZ-Chow No 
Eat App No 
Flipdish No 
GraTrack No 
Menuu No 
Otter No 
Ready No 
Rooam No 
Shogo No 
Tyro EFTPOS No 
Workforce.com No 
Yellow Dog Inventory No 
rezStream Cloud PMS No 

Integrations

Checkmate Yes 
CheddrSuite Yes 
Craftable Yes 
Cuboh Yes 
EZ-Chow Yes 
Eat App Yes 
Flipdish Yes 
GraTrack Yes 
Menuu Yes 
Otter Yes 
Ready Yes 
Rooam Yes 
Shogo Yes 
Tyro EFTPOS Yes 
Workforce.com Yes 
Yellow Dog Inventory Yes 
rezStream Cloud PMS Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Nexphaze

Website

www.nexphaze.com

Vendor Details

Company Name

Heartland Payment Systems

Founded

1997

Country

United States

Website

www.heartland.us/products/point-of-sale/restaurant

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Restaurant Management

Billing & Invoicing Yes 
Built-in Accounting Yes 
Employee Management Yes 
Food Costing Yes 
Inventory Management Yes 
Kitchen Management Yes 
Menu Management No 
Payroll Management Yes 
Point of Sale (POS) Yes 
Reporting/Analytics Yes 
Reservations Management No 
Sales Tracking No 
Table Management Yes 
Wait List Management No 
Waitstaff Management Yes 

Restaurant POS

Delivery Management Yes 
Gift Card Management Yes 
Inventory Management Yes 
Loyalty Program Yes 
Mobile Access Yes 
Online Ordering No 
Order Management Yes 
Reporting/Analytics Yes 
Separate Checks Yes 
Split Checks Yes 
Table Management Yes 
Tips Management No 

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