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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CoSurfing.net offers an innovative way for businesses to engage with customers directly through their websites. This platform allows you to seamlessly guide your clients by utilizing features such as chat, audio, video, and co-browsing. Setting up CoSurfing.net is easy with our wizard, which streamlines the process into three straightforward steps—try it free and experience collaborative browsing with your customers. It's user-friendly and secure, with no need for any installation. Step into a new age of interaction by embracing Co-Surfing, which utilizes the most prevalent form of online communication: live chat. Strengthening customer relationships has never been easier, as you can receive calls directly from your website. Enhance your communication methods today! Additionally, your customers can leave messages for you even when you're not available, allowing you to respond at your leisure. Emphasizing the specific details you discuss aids in guiding your customers to what they need. Save time and resources while providing valuable assistance to your clients, ensuring they find exactly what they are looking for. This approach not only enhances customer satisfaction but also fosters loyalty and repeat business.

Description

Imagine the benefits if an agent could engage in a conversation with your customer over the phone while they are navigating your website. This interaction would empower the agent to assist the customer in shopping, troubleshooting issues, completing online forms, or executing various transactions seamlessly. Cobrowsing software is the ideal solution for this requirement. This innovative tool equips your customer service and contact center agents with the ability to deliver the most personalized digital support for online customers. It fosters high-value, collaborative, and real-time assistance. By providing help precisely when it is needed, your business has the opportunity to transform visitors, prospects, and customers into loyal, long-term patrons. It allows both phone and chat agents to enrich the customer experience by engaging in a simultaneous cobrowsing session, making the interaction more dynamic. Furthermore, it enables the agent and the customer to collaboratively fill out forms in real time, with the ability to highlight specific sections of a form or webpage for greater clarity and understanding, thus enhancing the overall customer experience even further.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect No 
Apple Business Chat No 
Avaya Cloud Office No 
Cisco AnyConnect No 
Drupal Yes 
Google Business Messages No 
Google Chrome Yes 
Microsoft Dynamics 365 No 
Mozilla Firefox Yes 
Opera Yes 
PrestaShop Yes 
Safari Yes 
Salesforce No 
WordPress Yes 

Integrations

Amazon Connect Yes 
Apple Business Chat Yes 
Avaya Cloud Office Yes 
Cisco AnyConnect Yes 
Drupal No 
Google Business Messages Yes 
Google Chrome No 
Microsoft Dynamics 365 Yes 
Mozilla Firefox No 
Opera No 
PrestaShop No 
Safari No 
Salesforce Yes 
WordPress No 

Pricing Details

€190 per month per domain
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CoSurfing.net

Founded

2015

Country

Poland

Website

cosurfing.net

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/cobrowse/

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

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