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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CoSurfing.net offers an innovative way for businesses to engage with customers directly through their websites. This platform allows you to seamlessly guide your clients by utilizing features such as chat, audio, video, and co-browsing. Setting up CoSurfing.net is easy with our wizard, which streamlines the process into three straightforward steps—try it free and experience collaborative browsing with your customers. It's user-friendly and secure, with no need for any installation. Step into a new age of interaction by embracing Co-Surfing, which utilizes the most prevalent form of online communication: live chat. Strengthening customer relationships has never been easier, as you can receive calls directly from your website. Enhance your communication methods today! Additionally, your customers can leave messages for you even when you're not available, allowing you to respond at your leisure. Emphasizing the specific details you discuss aids in guiding your customers to what they need. Save time and resources while providing valuable assistance to your clients, ensuring they find exactly what they are looking for. This approach not only enhances customer satisfaction but also fosters loyalty and repeat business.

Description

You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Drupal Yes 
Freshchat No 
Google Chrome Yes 
Intercom No 
LiveChat No 
Mozilla Firefox Yes 
Opera Yes 
PrestaShop Yes 
Safari Yes 
Salesforce No 
WhosOn No 
WordPress Yes 
Zendesk No 

Integrations

Drupal No 
Freshchat Yes 
Google Chrome No 
Intercom Yes 
LiveChat Yes 
Mozilla Firefox No 
Opera No 
PrestaShop No 
Safari No 
Salesforce Yes 
WhosOn Yes 
WordPress No 
Zendesk Yes 

Pricing Details

€190 per month per domain
Free Trial Yes 
Free Version Yes 

Pricing Details

$18 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

CoSurfing.net

Founded

2015

Country

Poland

Website

cosurfing.net

Vendor Details

Company Name

Upscope

Founded

2016

Country

United Kingdom

Website

upscope.io

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Alternatives

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