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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Cortex is an innovative open-source solution that enhances horizontal scalability. While Prometheus is capable of handling up to 1 million samples per second on a single machine, Cortex enables a virtually limitless level of horizontal scaling. In an ever-evolving landscape, it is essential to adopt alternative strategies for monitoring individual virtual machines or servers. Prometheus features a service-discovery-driven, pull-based metrics system that caters to the dynamic characteristics of microservices. This capability allows for seamless monitoring of your entire ecosystem, regardless of the number of components involved. You can instrument your application to generate tailored metrics using the standard Prometheus client libraries, or you can leverage the vast array of Prometheus Exporters that gather data from existing software like MySQL, Redis, Java, ElasticSearch, and many others. By adopting these tools, organizations can ensure they maintain visibility and control over their complex infrastructures. This flexibility is particularly valuable in today's fast-paced, continuously changing technological environments.

Description

Infosys Cortex is a cutting-edge customer engagement platform powered by Artificial Intelligence (AI) that revolutionizes the operations of contact centers through intentional communication and intelligent decision-making capabilities. By extracting microdata from customer interactions, it transforms this information into actionable insights in real-time. The enhanced cognitive capabilities and ongoing training it provides enable agents to make quicker and more informed decisions as they progress from novices to seasoned professionals. With Cortex, agents gain the essential knowledge, insights, and guidance necessary to evolve, improve, and become exemplary representatives of their brand. This innovative platform not only enhances the experiences of customers but also enriches the experiences of employees, ultimately reimagining contact center operations to facilitate a seamless customer journey. Furthermore, Infosys Cortex serves as an AI solution that comprehensively analyzes the vast amounts of data generated by customer care centers, offering valuable insights and recommendations. All these features work together to ensure that businesses can adapt to changing customer needs and expectations effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

XTEL AI
Amazon DynamoDB
Amazon S3
Elasticsearch
MySQL
Prometheus
Redis
Triple Point S&OP

Integrations

XTEL AI
Amazon DynamoDB
Amazon S3
Elasticsearch
MySQL
Prometheus
Redis
Triple Point S&OP

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

The Cortex Authors

Founded

2014

Country

United Kingdom

Website

cortexmetrics.io

Vendor Details

Company Name

Infosys

Founded

1981

Country

India

Website

www.infosys.com/products-and-platforms/cortex.html

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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