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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Cornerstone data analysis software enhances the efficiency of designing experiments and exploring data while allowing users to analyze dependencies and derive actionable insights immediately and interactively, all without requiring programming skills. It facilitates an engineer-friendly approach to executing statistical tasks, freeing users from the complexities of statistical intricacies. The software enables quick detection of correlations within data, even when operating within a Big Data framework. By employing statistically optimized experimental designs, it minimizes the number of experiments needed and accelerates the overall development process. Additionally, it supports rapid identification of usable process models and root-cause analysis through exploratory and visual data examination. Structured planning, efficient data collection, and thorough result analysis further optimize the experiments conducted. Users can easily investigate the impact of noise in process variables on the corresponding responses, and the software automatically captures compact, reusable workflows for future use, making it an invaluable tool for data-driven decision-making. Ultimately, Cornerstone empowers users to streamline their data analysis and experiment processes significantly.

Description

Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Assembled No 
Beam AI No 
Elfsight Yes 
Motileo No 
Nango No 
Pandium No 
Ploy No 
Wix Answers No 
Wufoo No 
Zapier No 

Integrations

Aircall Yes 
Assembled Yes 
Beam AI Yes 
Elfsight No 
Motileo Yes 
Nango Yes 
Pandium Yes 
Ploy Yes 
Wix Answers Yes 
Wufoo Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

camLine

Founded

1989

Country

Germany

Website

www.camline.com/products/cornerstone/

Vendor Details

Company Name

EvaluAgent

Founded

2012

Country

United Kingdom

Website

www.evaluagent.com

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Statistical Analysis

Analytics Yes 
Association Discovery Yes 
Compliance Tracking Yes 
File Management No 
File Storage Yes 
Forecasting No 
Multivariate Analysis Yes 
Regression Analysis Yes 
Statistical Process Control Yes 
Statistical Simulation Yes 
Survival Analysis No 
Time Series Yes 
Visualization Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling No 
Skills Tracking Yes 
Time & Attendance No 
Variable Workforce No 

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