Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Monitor the evolution of your overall scoring by analyzing the feedback you receive. Our organized dashboard ensures you stay updated with incoming responses, while our comprehensive reports assist you in assessing the quality of your service. You can receive immediate feedback regarding the effects of any alterations made to your customer service approach. Understand the factors leading to cancellations or product returns, and promptly address any criticism, empowering yourself with knowledge about your strengths and areas for improvement. Callexa is an innovative service that encourages openness to feedback, and we invite you to explore our offering for free; if you have any requests, just reach out to us! Utilizing modern one-click surveys rooted in the Net Promoter® Score (NPS) methodology, we gauge how likely your customers are to recommend your business to others. This method holds customers accountable for their endorsements, resulting in more precise evaluations compared to standard anonymous ratings. NPS has been adopted by numerous reputable companies, and it has consistently demonstrated the ability to yield higher response rates. Additionally, our platform is designed to continuously evolve, incorporating user feedback to enhance overall effectiveness.
Description
360-degree feedback, often referred to as 360-degree assessment, is a comprehensive performance evaluation tool that distinguishes itself from traditional reviews through its multi-rater system. This approach gathers input from a variety of sources, ensuring that all employees receive insights from their colleagues, supervisors, subordinates, and occasionally, clients or customers. You can choose from our extensive library of pre-designed survey templates, all crafted by our skilled in-house team. For those with specific needs, we also offer the option to create customized templates tailored to your competency framework. Effortlessly manage survey participants by either bulk uploading or adding them individually, and enjoy the convenience of tailoring and scheduling emails to all participants while setting multiple reminders. By double-clicking on any survey, you can access detailed progress reports, and our account and survey-level dashboards provide complete visibility into the evaluation process. Key insights, such as hidden strengths, blind spots, and overall strengths and weaknesses, are highlighted to enhance understanding and growth. Additionally, this method fosters a culture of continuous feedback, promoting open communication within the organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Edmingle
No
Greenhouse
No
TalentRecruit
No
Pricing Details
$11.70 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OnDemand Web Solutions
Founded
2011
Country
Germany
Website
www.callexa.com
Vendor Details
Company Name
Mercer | Mettl
Founded
2010
Country
India
Website
mettl.com/360-degree-feedback-tool
Product Features
Proposal Management
Automatic Formatting
No
Calendar Management
No
Collaboration
No
Contact Management
Yes
Content Repository
Yes
Document Management
Yes
Electronic Signature
Yes
Knowledge Library
No
Pipeline Management
No
RFP Management
No
Requirements Management
No
Revision Management
No
Task Management
No
Templates
Yes
Version Control
No
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Performance Management
360 Degree Feedback
No
Compensation Management
No
Custom Rating Scales
No
Customizable Templates
No
Individual Development Plans
No
On-going Performance Tracking
No
Peer Appraisals
No
Review Cycle Tracking
No
Self Service Portal
No
Self-Appraisals
No
Skills Assessments
No
Weighted Performance Measures
No