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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Monitor the evolution of your overall scoring by analyzing the feedback you receive. Our organized dashboard ensures you stay updated with incoming responses, while our comprehensive reports assist you in assessing the quality of your service. You can receive immediate feedback regarding the effects of any alterations made to your customer service approach. Understand the factors leading to cancellations or product returns, and promptly address any criticism, empowering yourself with knowledge about your strengths and areas for improvement. Callexa is an innovative service that encourages openness to feedback, and we invite you to explore our offering for free; if you have any requests, just reach out to us! Utilizing modern one-click surveys rooted in the Net Promoter® Score (NPS) methodology, we gauge how likely your customers are to recommend your business to others. This method holds customers accountable for their endorsements, resulting in more precise evaluations compared to standard anonymous ratings. NPS has been adopted by numerous reputable companies, and it has consistently demonstrated the ability to yield higher response rates. Additionally, our platform is designed to continuously evolve, incorporating user feedback to enhance overall effectiveness.

Description

360-degree feedback, often referred to as 360-degree assessment, is a comprehensive performance evaluation tool that distinguishes itself from traditional reviews through its multi-rater system. This approach gathers input from a variety of sources, ensuring that all employees receive insights from their colleagues, supervisors, subordinates, and occasionally, clients or customers. You can choose from our extensive library of pre-designed survey templates, all crafted by our skilled in-house team. For those with specific needs, we also offer the option to create customized templates tailored to your competency framework. Effortlessly manage survey participants by either bulk uploading or adding them individually, and enjoy the convenience of tailoring and scheduling emails to all participants while setting multiple reminders. By double-clicking on any survey, you can access detailed progress reports, and our account and survey-level dashboards provide complete visibility into the evaluation process. Key insights, such as hidden strengths, blind spots, and overall strengths and weaknesses, are highlighted to enhance understanding and growth. Additionally, this method fosters a culture of continuous feedback, promoting open communication within the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Edmingle No 
Greenhouse No 
TalentRecruit No 

Integrations

Edmingle Yes 
Greenhouse Yes 
TalentRecruit Yes 

Pricing Details

$11.70 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OnDemand Web Solutions

Founded

2011

Country

Germany

Website

www.callexa.com

Vendor Details

Company Name

Mercer | Mettl

Founded

2010

Country

India

Website

mettl.com/360-degree-feedback-tool

Product Features

Proposal Management

Automatic Formatting No 
Calendar Management No 
Collaboration No 
Contact Management Yes 
Content Repository Yes 
Document Management Yes 
Electronic Signature Yes 
Knowledge Library No 
Pipeline Management No 
RFP Management No 
Requirements Management No 
Revision Management No 
Task Management No 
Templates Yes 
Version Control No 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates No 
Individual Development Plans No 
On-going Performance Tracking No 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments No 
Weighted Performance Measures No 

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