Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Microsoft has introduced Copilot Checkout and Brand Agents, innovative AI-enhanced commerce features aimed at streamlining the customer journey from exploration to purchase, allowing users to discover, evaluate, and finalize transactions within an AI chat without leaving the conversation, all while ensuring that merchants retain oversight of the sale and customer interactions. The Copilot Checkout feature integrates a seamless conversational shopping and payment process into the Microsoft Copilot AI platform, enabling customers to inquire about products, receive tailored recommendations, compare choices, and finalize purchases directly within the chat interface, eliminating the need for redirects and enhancing the user experience, with payment processing managed through established partners such as PayPal, Shopify, and Stripe. Additionally, Brand Agents serve as AI-driven shopping assistants that merchants can implement on their own websites, initially through platforms like Shopify and Microsoft Clarity, to offer personalized brand-centric conversational support, address customer inquiries in the brand’s unique tone, and assist visitors in navigating inventory and overcoming concerns. This combination of tools not only enhances the shopping experience but also empowers brands to maintain their identity and engage customers more effectively.
Description
Karley is an AI-driven shopping assistant aimed at enhancing ecommerce sites' conversion rates by providing answers to customer inquiries, facilitating product exploration, and offering support during the checkout process. This always-available AI conversion agent seamlessly integrates into a website with an easy setup and autonomously adapts based on the site’s material, product inventory, and customer interactions. After installation, Karley scans the website to acquire knowledge about the business, which enables it to offer precise and contextually relevant responses to visitors' questions in real time. Rather than functioning like a conventional scripted chatbot, this system leverages conversational AI to tackle the specific doubts that frequently hinder shoppers from finalizing their purchases, thus guiding them from uncertainty to assured buying choices. With its ability to learn and improve continuously, Karley not only aids individual customers but also contributes to the overall growth of the ecommerce platform.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Clarity
Yes
Microsoft Copilot
Yes
PayPal
Yes
Shopify
Yes
Stripe
Yes
Integrations
Microsoft Clarity
No
Microsoft Copilot
No
PayPal
No
Shopify
No
Stripe
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents
Vendor Details
Company Name
Karley
Country
United States
Website
www.karley.ai/