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Description
Microsoft has introduced Copilot Checkout and Brand Agents, innovative AI-enhanced commerce features aimed at streamlining the customer journey from exploration to purchase, allowing users to discover, evaluate, and finalize transactions within an AI chat without leaving the conversation, all while ensuring that merchants retain oversight of the sale and customer interactions. The Copilot Checkout feature integrates a seamless conversational shopping and payment process into the Microsoft Copilot AI platform, enabling customers to inquire about products, receive tailored recommendations, compare choices, and finalize purchases directly within the chat interface, eliminating the need for redirects and enhancing the user experience, with payment processing managed through established partners such as PayPal, Shopify, and Stripe. Additionally, Brand Agents serve as AI-driven shopping assistants that merchants can implement on their own websites, initially through platforms like Shopify and Microsoft Clarity, to offer personalized brand-centric conversational support, address customer inquiries in the brand’s unique tone, and assist visitors in navigating inventory and overcoming concerns. This combination of tools not only enhances the shopping experience but also empowers brands to maintain their identity and engage customers more effectively.
Description
A shopper types "wireless mouse, ergonomic, under 40, USB-C receiver" and your search returns 50 mice sorted by price. None match all four criteria.
Emporiqa is the AI chatbot that closes sales. It works like an online salesperson: understands what the shopper means, recommends a specific mouse, pushes back when they object on price, suggests a variation if they're not sold on the first pick. Pulls shipping and return answers from your own pages and walks the shopper to checkout without leaving the conversation.
Shoppers can also upload a photo of what they want, and, if you switch voice mode on, speak and hear the answer read aloud.
Your team can step into any conversation, and the full history is already on screen. A conversation is billed once, at the shopper's first message, so bringing in a person adds no second charge. You get analytics on which chats convert and what shoppers ask for.
Native plugins for WooCommerce (WordPress), PrestaShop, Magento, Drupal Commerce, Sylius, Shopware 6. 65+ languages. Pay-as-you-go: $0.25 per conversation, $25 of signup credit (~100 conversations), $59/month default cap (customer-adjustable). A conversation counts only when a shopper writes to the chat, so a quiet month costs nothing. Free signup at emporiqa.com.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Drupal Commerce
No
Magento
No
Microsoft Clarity
Yes
Microsoft Copilot
Yes
PayPal
Yes
PrestaShop
No
Shopify
Yes
Shopware
No
Stripe
Yes
Sylius
No
Integrations
Drupal Commerce
Yes
Magento
Yes
Microsoft Clarity
No
Microsoft Copilot
No
PayPal
No
PrestaShop
Yes
Shopify
No
Shopware
Yes
Stripe
No
Sylius
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents
Vendor Details
Company Name
Emporiqa
Founded
2025
Country
Bulgaria
Website
emporiqa.com