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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CopiaFacts is a collection of telephony software products. It includes FaxFacts E-MailFacts VoiceFacts. FaxFacts offers a variety fax solutions including fax server, voice broadcasting, high volume personalized mail merge, fax-on demand, fax to email and vice versa. E-MailFacts improves e mail broadcasting by verifying the recipients' e mail domain before the email is actually sent. VoiceFacts offers IVR and voice broadcasting solutions. SMS is now available.

Description

Voicent Live offers a comprehensive cloud solution equipped with essential tools for maximizing performance and efficiency, including call center functionalities, predictive dialing systems, voice broadcasting, as well as text and email communication tools; it also features an integrated CRM, streamlined workflow, and business process automation, all within a single adaptable and scalable platform. This all-in-one package is designed to meet the diverse needs of businesses seeking to enhance their operational capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IVR Studio No 
Salesforce No 
Voicent Appointment Reminder No 
Voicent CRM No 
Voicent Communications No 
Voicent Predictive Dialer No 

Integrations

IVR Studio Yes 
Salesforce Yes 
Voicent Appointment Reminder Yes 
Voicent CRM Yes 
Voicent Communications Yes 
Voicent Predictive Dialer Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$499 one-time payment
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Copia

Founded

1987

Country

United States and United Kingdom

Website

www.copia.com

Vendor Details

Company Name

Voicent Communications

Founded

2001

Country

United States

Website

www.voicent.com

Product Features

IVR

Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management Yes 
Text to Speech No 
Voice Customization No 
Voice Mail Yes 

Product Features

Auto Dialer

Call Center Management No 
Call Recording Yes 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

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