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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Take charge of your analytics with the premier Machine Learning-as-a-Service platform designed for unstructured social media and voice-of-customer text analysis. Our skilled professionals are equipped to assist you in creating sophisticated, tailored social models that effectively leverage, deploy, generalize, and utilize your data. Ensure that your social listening efforts align with top-tier AI strategies that promote transparency, accuracy, and fairness. Whether you're new to social listening or looking to enhance the effectiveness of your existing solutions, our highly experienced team is here to support you on your journey. You possess the data, and now it's time to uncover vital insights. We offer a diverse array of leading programmatic insight solutions powered by our advanced AI classifiers. Select from an extensive library of prebuilt machine learning models tailored to various industries for swift deployment. It's crucial to confirm that your models are not inadvertently biased or inaccurate. Gain a comprehensive understanding of each model's performance before putting them into action, ensuring your analytics are both reliable and effective. Our commitment is to empower you in making informed decisions that drive meaningful results.

Description

The Etuma text analysis service transforms your open-ended customer feedback into reliable and actionable insights. When you receive large volumes of open-text comments from various sources, it becomes challenging to systematically convert them into timely and useful information. The manual process of reading and categorizing each comment proves to be slow, costly, and lacks consistency. While you may have explored keyword analysis, it often fails to yield statistically significant or actionable insights. Furthermore, feedback collected from different processes and channels tends to remain segregated, causing valuable information to be trapped within organizational silos, accessible only to a select few. Etuma offers existing integrations with numerous survey, customer experience management, and contact center platforms, while also allowing you to link any spontaneous feedback channels such as email or web forms, ensuring that every piece of feedback can be effectively utilized. By leveraging this service, you can enhance your understanding of customer sentiment and improve decision-making across your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Brandwatch

Integrations

Brandwatch

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Converseon

Founded

2001

Country

United States

Website

converseon.com

Vendor Details

Company Name

Etuma

Founded

2011

Country

Finland

Website

www.etuma.com

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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