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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhance your Facebook Messenger experience by integrating it with Conversity, transforming it into an unparalleled customer engagement platform. With Conversity powering your backend, you can efficiently route and distribute incoming conversations to your internal teams, handle offline inquiries, transfer chats seamlessly among team members, and initiate multi-party conferences, among other capabilities. Featuring a rich array of enterprise-level functionalities, Conversity stands out as one of the most sophisticated and comprehensive customer engagement solutions tailored for Facebook Messenger. It allows you to create custom, interactive, multi-tiered menu options to guide customers to the right teams or departments. Furthermore, you can utilize the menu options to send informative texts or collect user feedback prior to connecting them with your support staff. Additionally, Conversity offers compatibility with leading CRM and LMS platforms such as Salesforce, Zendesk, Microsoft Dynamics, Oracle CRM, Hubspot, Marketo, Freshdesk, Zoho, and SugarCRM. It also integrates seamlessly with popular Content Management Systems, including WordPress, Joomla, and Magento, ensuring a cohesive and efficient communication experience. This integration not only boosts customer satisfaction but also streamlines operational efficiency across your teams.

Description

Upgrade to a professional platform that offers everything you need. Your data, your control, your brand. Experts agree that social chat platforms are not suitable for business. Qwil Messenger allows you to chat instantly, securely, and easily. Qwil Messenger has a higher open rate than email. Qwil Messenger has a higher response rate than email. Qwil Messenger reduces response time from 90 minutes with emails to 90 second. Secure banking-grade software allows you to stay in touch with your clients, colleagues and team. Manage conversations easily and add participants when needed. Stay connected, whether on your desktop or mobile. Save time by avoiding passwords, secure email, or identification calls. Share your screen and send documents and messages in the same conversation. Schedule your next meeting without worrying about unwelcome guests.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Pabbly Connect No 
SAP Store No 
Salesforce No 
Zapier No 

Integrations

Active Directory Yes 
Pabbly Connect Yes 
SAP Store Yes 
Salesforce Yes 
Zapier Yes 

Pricing Details

$99.00/month/user
Free Trial Yes 
Free Version Yes 

Pricing Details

$30 per staff user/month
Subscription per staff user / month. Clients are free.

Options for enterprise (hosting, APIs and controls)
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aumenta Global Services

Founded

2015

Country

India

Website

conversity.net

Vendor Details

Company Name

Qwil Messenger

Founded

2017

Country

United Kingdom

Website

www.qwil.io

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management Yes 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

File Sharing

Audit Trail Yes 
Chat / Messaging Yes 
Collaboration Yes 
Document Management Yes 
Drag & Drop Yes 
Electronic Signature Yes 
Encryption Yes 
File Synchronization Yes 
Search Yes 
User Management Yes 
Version Control No 
Workflow Management Yes 

Internal Communications

App Integration Yes 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory Yes 
Event Calendar No 
Newsletter Management No 
Photo Gallery Yes 
Social Sharing No 
Survey Management No 
Telephony No 
Video Chat Yes 
Voice Chat Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling No 

Team Communication

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications Yes 
Search Yes 
Surveys & Feedback No 
Task Management No 
Video Conferencing Yes 

Video Conferencing

Electronic Hand Raising Yes 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools Yes 
Private Chat Yes 
Real-Time Chat Yes 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

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