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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Every retail establishment faces the challenge of losing sales, but how can you uncover the reasons behind this decline in your store? The answer lies in obtaining insights directly from genuine customers who can pinpoint the issues for you. This valuable information is gathered through observation, a method that is accessible to anyone. Our team of testing agents will explore your store, capturing their screens and narrating their experiences as they go. Say goodbye to uncertainty and isolated trials! Enhance your online store by utilizing data collected from actual users—discover the moments of frustration that lead to lost sales. While their candid feedback may be tough to hear, it offers invaluable insights. These real users will dissect your store and provide you with straightforward answers to your inquiries! You’ll see them experience confusion, frustration, or disorientation, which will highlight the critical points of friction in their purchasing journey. After their exploration, we’ll deliver the recorded video to you, allowing you to grasp their perspective fully. By identifying and addressing these obstacles, you can streamline the buying process, ultimately boosting your conversion rates and increasing profitability. Taking action based on this feedback not only improves the user experience but can significantly transform your bottom line.

Description

User Insights provides a straightforward way to gain a deeper understanding of your customer's perceptions regarding your website. With this service, you can gather valuable suggestions for enhancements, tackle pain points, boost conversion rates, and much more without the need for guesswork or speculation. Gain confidence in your decision-making as you refine your site based on genuine user feedback. Engaging with users is crucial for developing a product that truly meets their needs, and we simplify that process; all we require is a link. This link can be distributed to our panel of testers, or you can share it with your own audience. Unlike our competitors, who believe in charging extra for additional features, we include all our offerings for every test without any hidden fees. Moreover, we don’t see the need for a subscription model for user testing, which is why we don’t implement one. We ensure that testers spend a minimum of five minutes on your site, as we believe that any important insights will become apparent in that timeframe. After all, users lingering for over 20 minutes are often not the ones whose opinions you need the most help deciphering. Our focus is to assist you in understanding your users effectively and efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$10 per test
Free Trial No 
Free Version No 

Pricing Details

$20 per user tests
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Conversion Crimes

Website

conversioncrimes.com

Vendor Details

Company Name

User Insights

Website

userinsights.com

Product Features

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

Product Features

Usability Testing

A/B Testing No 
Annotations No 
Audience Targeting No 
Heatmaps No 
Impression Testing No 
Mobile Testing No 
Moderated Usability Testing No 
Prototype Testing No 
Quantitative Metrics No 
Remote User Testing No 
Reporting / Analytics No 
Surveys and Feeback No 
Video Recording / Transcription No 

Alternatives

Alternatives