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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ConvergePoint’s incident management solution streamlines and fortifies the investigative processes within organizations. Utilizing the Microsoft 365 ecosystem, our software consolidates incident reporting, automates various workflows, offers access based on user roles, and improves root cause analysis, corrective measures, and case resolution outcomes. This comprehensive approach not only enhances efficiency but also ensures a more thorough examination of incidents.

Description

PagerTree is a cloud-based platform for managing incidents and on-call alerts, created to assist teams in swiftly and effectively addressing operational challenges. By consolidating alerts from various monitoring tools, it ensures that the correct responders are notified automatically through customizable on-call schedules, layered escalation processes, and smart routing rules. The platform offers real-time notifications via push notifications, emails, SMS, voice calls, chatbots, and mobile applications, guaranteeing prompt delivery of incidents to the designated team members. With PagerTree, organizations can establish simple on-call rotations and enhance their systems with escalation policies while monitoring performance through integrated analytics dashboards. Its sophisticated routing and notification protocols enable teams to align alerts with specific criteria, reduce unnecessary noise, and focus on urgent incidents, which ultimately lessens alert fatigue and enhances the accuracy of responses. Moreover, PagerTree's user-friendly interface allows for easy adjustments to notification preferences, promoting a more efficient incident management workflow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Cronitor No 
Datadog No 
Dead Man's Snitch No 
Echoes No 
Freshdesk No 
Google Cloud Platform No 
HetrixTools No 
Jotform No 
Microsoft 365 Yes 
Microsoft SharePoint Yes 
Slack No 
SolarWinds Access Rights Manager No 
SolarWinds Pingdom No 
Splunk AppDynamics No 
StatusCake No 
StatusDrift No 
Typeform No 
Zabbix No 
Zendesk No 

Integrations

Amazon Web Services (AWS) Yes 
Cronitor Yes 
Datadog Yes 
Dead Man's Snitch Yes 
Echoes Yes 
Freshdesk Yes 
Google Cloud Platform Yes 
HetrixTools Yes 
Jotform Yes 
Microsoft 365 No 
Microsoft SharePoint No 
Slack Yes 
SolarWinds Access Rights Manager Yes 
SolarWinds Pingdom Yes 
Splunk AppDynamics Yes 
StatusCake Yes 
StatusDrift Yes 
Typeform Yes 
Zabbix Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ConvergePoint

Founded

2001

Country

United States

Website

www.convergepoint.com

Vendor Details

Company Name

PagerTree

Country

United States

Website

pagertree.com

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

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