Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
We help both our clients and ourselves transform digital concepts from the ground up. Essentially, we create, develop, and manage our own digital offerings while also guiding startup founders and established companies in doing the same. Introducing Convas, an innovative solution for managing customer feedback. Convas serves as a centralized feedback platform tailored for SaaS businesses, allowing them to collect suggestions and feature requests efficiently. By understanding customer needs, companies can develop the right products, leading to improved offerings and increased customer satisfaction. This tool is ideal for SaaS providers and startups alike, offering insights into what truly matters to customers and ensuring they remain informed throughout the process. With a comprehensive suite of features, Convas addresses the common challenge of tracking customer feedback and maintaining communication about product development. Our platform helps you collect and streamline all customer insights in one location, while also enabling you to keep your customers updated on your progress with automated notifications, ensuring they never miss a beat in the development journey.
Description
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.
Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap.
Usersnap is right for you if want to:
✔️ Have a single platform for all product-related feedback to emerge new ideas
✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication
✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice
✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools
✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asana
No
Axosoft
No
Azure DevOps Server
No
Basecamp Scout
No
Countersoft Gemini
No
Evernote
No
FogBugz
No
GitHub
No
Google Analytics
No
Intercom
No
Integrations
Asana
Yes
Axosoft
Yes
Azure DevOps Server
Yes
Basecamp Scout
Yes
Countersoft Gemini
Yes
Evernote
Yes
FogBugz
Yes
GitHub
Yes
Google Analytics
Yes
Intercom
Yes
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Pricing Details
$69.00/month
Startup - $69/mo. Start Free Trial. 10 team members. 5 projects. Unlimited feedback.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Company - $129/mo. Start Free Trial. 15 team members. 10 projects. Unlimited feedback.
Enterprise - Let's talk! Unlimited team members. Unlimited projects. SSO, webhooks, REST API.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Basecanvas
Founded
2017
Country
Sweden
Website
basecanvas.com
Vendor Details
Company Name
Usersnap
Founded
2013
Country
Austria
Website
usersnap.com/
Product Features
Product Roadmap
Collaboration
No
Content Import / Export
No
Diagramming
No
Drag & Drop
No
Feature Management
No
Milestone Tracking
No
Prioritization
No
Requirements Management
No
Workflow Management
No
Product Features
Bug Tracking
Backlog Management
Yes
Filtering
Yes
Issue Tracking
Yes
Release Management
No
Task Management
No
Ticket Management
Yes
Workflow Management
Yes
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Experience
Action Management
Yes
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Digital Experience Platforms (DXP)
Alerts / Notifications
Yes
Auto-Tagging
Yes
Blogs
No
Calendar
No
Content Modeling
No
Digital Asset Management
No
File Sharing
No
Form Builder
Yes
Forums / Message Boards
No
Headless CMS
No
Knowledge Base
Yes
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
Yes
Surveys / Polls
Yes
Templates
No
User Management / Permissions
Yes
Version Control
No
Wiki
No
Workflow Management
No
Issue Tracking
Assignment Management
No
Dashboard
Yes
Escalation Management
No
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
No
Prioritization
Yes
Product Roadmapping
No
Release Management
No
Requirements Management
No
Resource Management
No
Workflow Management
No
Quality Management
Audit Management
No
Complaint Management
Yes
Compliance Management
No
Corrective and Preventive Actions (CAPA)
Yes
Defect Tracking
Yes
Document Control
Yes
Equipment Management
Yes
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
No
Usability Testing
A/B Testing
No
Annotations
No
Audience Targeting
No
Heatmaps
No
Impression Testing
No
Mobile Testing
No
Moderated Usability Testing
No
Prototype Testing
No
Quantitative Metrics
No
Remote User Testing
No
Reporting / Analytics
No
Surveys and Feeback
No
Video Recording / Transcription
No
UX
Animation
No
For Mobile
Yes
For Websites
Yes
Heatmaps
No
Prototyping
No
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
Yes
User Journeys
Yes
User Research
Yes