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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Designed specifically for banks and credit unions, Continuous’s advanced automation platform integrates automation, document intelligence, and identity security throughout essential operations, allowing these institutions to grow without expanding their workforce. With a client base exceeding 1,600 financial organizations and managing over 120 million accounts amounting to $5 trillion in assets, it enhances connectivity among systems, personnel, and processes while transforming error-prone workflows into tailored automation, which supports quicker lending, ensures compliance readiness, facilitates real-time IT operations, and strengthens access controls. Boasting over 300 integrations, the platform automates the lending process from the initial application to funding, simplifies regulatory compliance and identity management, and efficiently manages high-volume tasks in the background, freeing institutions to concentrate on their communities rather than mundane administrative duties. Discover how Continuous can adapt to your evolving requirements, simplify operations, and amplify the positive influence you create each day, ultimately leading to enhanced service delivery and customer satisfaction.

Description

The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Banno Yes 
Encompass Yes 
Fiserv Fixed Assets for DNA Yes 
Fusion Data Cloud Yes 
MeridianLink Access Yes 
MeridianLink Consulting Yes 
Microsoft Office 2024 Yes 
nCino Cloud Banking Platform Yes 

Integrations

Banno No 
Encompass No 
Fiserv Fixed Assets for DNA No 
Fusion Data Cloud No 
MeridianLink Access No 
MeridianLink Consulting No 
Microsoft Office 2024 No 
nCino Cloud Banking Platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Continuous

Country

United States

Website

continuous.com/the-continuous-platform

Vendor Details

Company Name

WNS-Vuram

Founded

2011

Country

India

Website

www.vuram.com/plug-n-play-solutions/card-dispute-management-system/

Product Features

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Product Features

Chargeback Management

Chargeback Dispute Management No 
Chargeback Insurance No 
Chargeback Prevention No 
Chargeback Recovery No 
For Banks / Issuers No 
For Merchants No 
For Suppliers / Manufacturers / Distributors No 
Fraud Detection No 
Reporting / Analytics No 

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

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