Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Designed specifically for banks and credit unions, Continuous’s advanced automation platform integrates automation, document intelligence, and identity security throughout essential operations, allowing these institutions to grow without expanding their workforce. With a client base exceeding 1,600 financial organizations and managing over 120 million accounts amounting to $5 trillion in assets, it enhances connectivity among systems, personnel, and processes while transforming error-prone workflows into tailored automation, which supports quicker lending, ensures compliance readiness, facilitates real-time IT operations, and strengthens access controls. Boasting over 300 integrations, the platform automates the lending process from the initial application to funding, simplifies regulatory compliance and identity management, and efficiently manages high-volume tasks in the background, freeing institutions to concentrate on their communities rather than mundane administrative duties. Discover how Continuous can adapt to your evolving requirements, simplify operations, and amplify the positive influence you create each day, ultimately leading to enhanced service delivery and customer satisfaction.
Description
The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Banno
Yes
Encompass
Yes
Fiserv Fixed Assets for DNA
Yes
Fusion Data Cloud
Yes
MeridianLink Access
Yes
MeridianLink Consulting
Yes
Microsoft Office 2024
Yes
nCino Cloud Banking Platform
Yes
Integrations
Banno
No
Encompass
No
Fiserv Fixed Assets for DNA
No
Fusion Data Cloud
No
MeridianLink Access
No
MeridianLink Consulting
No
Microsoft Office 2024
No
nCino Cloud Banking Platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Continuous
Country
United States
Website
continuous.com/the-continuous-platform
Vendor Details
Company Name
WNS-Vuram
Founded
2011
Country
India
Website
www.vuram.com/plug-n-play-solutions/card-dispute-management-system/
Product Features
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No
Product Features
Chargeback Management
Chargeback Dispute Management
No
Chargeback Insurance
No
Chargeback Prevention
No
Chargeback Recovery
No
For Banks / Issuers
No
For Merchants
No
For Suppliers / Manufacturers / Distributors
No
Fraud Detection
No
Reporting / Analytics
No
Financial Services
Analytics
No
Branch Optimization
No
Channel Management
No
Compliance Management
No
Customer Engagement
No
Performance Management
No
Risk Management
No