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ease
features
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support

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Description

Collection Management enhances and simplifies the process of managing accounts receivable within Microsoft Dynamics 365 Business Central by effectively managing customer payment preferences, agreement statuses, and follow-up actions through a cohesive workflow. Upon the creation of an order, invoice, or credit memo, the system captures each customer's preferred payment method—be it direct debit, bank-mediated service, or another provider—while automatically generating payment suggestions. With strong integrations with top Danish collection services, users benefit from easy one-click setup, immediate status updates, and a consistent approach to handling all receivables, eliminating concerns about format discrepancies. Additionally, the platform offers a comprehensive overview within Business Central that allows for real-time monitoring of liquidity, tracking of agreement and payment statuses, and enables banks to oversee the collection process with automated notifications, streamlining the entire financial management experience. This holistic approach not only saves time but also improves cash flow management for businesses.

Description

A comprehensive solution that integrates CRM, VoIP, payments, workflow management, scheduling, communication channels, dashboards, and reporting tools is available for various applications including sales, marketing, customer service, debt collection, appointments, and BPO. This platform allows you to create a business model focused on customer satisfaction, seamlessly linking sales efforts to customer support. By providing a transparent view of your sales pipeline, it enhances your understanding of processes that lead to business success. Transform your perspective on debit orders with our assistance in automating the billing process, which includes features such as automated debit order collections and immediate payment request links. Additionally, you will receive notifications for returned debit orders, quick credit services, validation of account and banking details, and automated communications via both emails and SMS. Everything related to communication is centralized, allowing you to track all interactions in one location, and facilitating message sending at any stage of the workflow. This all-in-one solution simplifies operations and enhances efficiency across all customer touchpoints.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Business Central
Microsoft Excel

Integrations

Microsoft Dynamics 365 Business Central
Microsoft Excel

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$50 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Continia

Founded

2009

Country

Denmark

Website

www.continia.com/solutions/collection-management/

Vendor Details

Company Name

ICS Flow

Founded

2002

Country

South Africa

Website

icsflow.com

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

ENCredible Reviews

ENCredible

Enterprise Tiger