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Description
Contexta360 software harnesses sophisticated speech analytics to evaluate numerous telephone conversations effectively. It not only identifies the underlying reasons for customer inquiries but also accommodates conversations from both live interactions and automated answering systems. Insights drawn from these analyses enable the creation of automated workflows, ultimately enhancing the overall user experience. Utilizing natural language processing and artificial intelligence, C360 performs in-depth analysis of millions of customer interactions across various platforms, providing valuable voice identification, business insights, and automation capabilities. As remote work becomes the norm and video conferencing rises in popularity, C360 equips users with tools to automatically record and assess conversations for compliance, summarizing key points and seamlessly integrating this information into CRM systems. By understanding your customers' inquiries, evaluating your business's responses, and monitoring the effectiveness of your tracking systems, you can significantly improve communication and operational efficiency. This comprehensive approach ensures that no vital information is overlooked, fostering a more responsive and informed business environment.
Description
Efficient oversight is crucial for a call center's success; however, traditional manual monitoring can be both tedious and ineffective. Furthermore, many call analytics solutions require significant financial resources and specialized technical expertise. In response to these challenges, ICAP® (Integrated Call Analytics Platform) delivers an AI-driven call monitoring solution that is notably more cost-effective than its rivals. Collaborating with CallMiner, we have developed a speech analytics platform that not only automates the monitoring process but also provides impartial evaluations for every call, enabling businesses to identify key calls that warrant attention while substantially minimizing the reliance on in-house monitoring. With its groundbreaking features, ICAP enhances your call center operations by boosting efficiency and lowering expenses, making advanced technology accessible for organizations of all sizes. Moreover, when paired with our call monitoring KPO, ICAP® alleviates the necessity for an internal team, automatically supplying performance metrics to managers, supervisors, and agents, ultimately streamlining overall operations and improving decision-making processes.
API Access
Has API
API Access
Has API
Integrations
CallMiner Eureka
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Time Machine
Integrations
CallMiner Eureka
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Time Machine
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Contexta360
Founded
2016
Country
Netherlands
Website
contexta360.com
Vendor Details
Company Name
Provana
Country
United States
Website
www.provana.com/call-center-speech-analytics
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
