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Description
Contexta360 software harnesses sophisticated speech analytics to evaluate numerous telephone conversations effectively. It not only identifies the underlying reasons for customer inquiries but also accommodates conversations from both live interactions and automated answering systems. Insights drawn from these analyses enable the creation of automated workflows, ultimately enhancing the overall user experience. Utilizing natural language processing and artificial intelligence, C360 performs in-depth analysis of millions of customer interactions across various platforms, providing valuable voice identification, business insights, and automation capabilities. As remote work becomes the norm and video conferencing rises in popularity, C360 equips users with tools to automatically record and assess conversations for compliance, summarizing key points and seamlessly integrating this information into CRM systems. By understanding your customers' inquiries, evaluating your business's responses, and monitoring the effectiveness of your tracking systems, you can significantly improve communication and operational efficiency. This comprehensive approach ensures that no vital information is overlooked, fostering a more responsive and informed business environment.
Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Webex Contact Center
Zoom Contact Center
Integrations
Microsoft Teams
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Webex Contact Center
Zoom Contact Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Contexta360
Founded
2016
Country
Netherlands
Website
contexta360.com
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning